Remote Order Management Specialist

Mizuho OSI; Colorado Springs (CO); On-site; USD 30,000 - 45,000; Full time

Job summary

Mizuho OSI is seeking an Order Management Specialist to provide high-level order management and customer support for domestic and international customers. You will handle orders via phone and email, enter data in SAP, and work closely with Sales and Operations to ensure timely delivery and accuracy.

The role emphasizes delivering world-class customer experience, resolving issues quickly, and contributing to process improvements across the Sales Operations team.

Qualifications

• 4-6 years of related experience in order management or customer support.
• Experience with SAP or top tier ERP system preferred.
• Strong verbal and written English with clear communication.

Responsibilities

• Process customer orders through SAP received by email or phone, including soft goods and capital equipment.
• Run open order reports daily and resolve issues related to holds, backorders, and blocks.
• Collaborate with Operations and Shipping to review open orders and determine next steps.

Skills

Customer service

Communication

Typing 50 wpm

Education

HS diploma

Tools

SAP

MS Office

Job description

Mizuho OSI is seeking an Order Management Specialist to provide high-level order management and customer support for domestic and international customers. You will handle orders via phone and email, enter data in SAP, and work closely with Sales and Operations to ensure timely delivery and accuracy.

The role emphasizes delivering world-class customer experience, resolving issues quickly, and contributing to process improvements across the Sales Operations team.