Remote Order Management Specialist

Sleep Number Corporation; United States; Remote; USD 24,000 - 30,000; Full time

Job summary

Sleep Number Corporation is seeking an Order Management Specialist for a fully remote role within the United States. The position focuses on end-to-end order processing, exception resolution, and cross-functional collaboration to improve order fulfillment and customer experience.

You will engage with Sales, Service orders, and various internal partners to prioritize workloads and drive timely decisions. Ideal candidates have 2+ years in customer service, a background in order processing, and

Qualifications

• 2+ years customer service experience with understanding of order processing impact on customers
• Associate's Degree in Business, Accounting, Finance or Technology preferred
• Experience creating queries, analyzing datasets, and translating findings into business recommendations
• Strong written and verbal communication skills, including the ability to deliver difficult messages

Responsibilities

• Order Processing and Exception Resolution: manage sales and service orders that cannot process in the system
• Subject Matter Expert on order processing systems; provide insights to business leaders
• Customer Issue Research and Fulfillment Improvement: research financial disputes and other customer issues
• Streamline processes to support the customer experience for order fulfillment
• Cross-Functional Coordination and Workload Planning: act as main communication conduit between Customer Service and Plants, Bedding Collection, Home Delivery, Logistics, IT and Materials Management
• Assist in prioritization of order workload to meet goals
• Other responsibilities: special projects as assigned

Skills

Customer service experience

Attention to detail

Problem resolution

MS Office Suite

Communication skills

Time management

Data analysis

Order processing understanding

Education

Associate's Degree in Business, Accounting, Finance or Technology

Job description

Sleep Number Corporation is seeking an Order Management Specialist for a fully remote role within the United States. The position focuses on end-to-end order processing, exception resolution, and cross-functional collaboration to improve order fulfillment and customer experience.

You will engage with Sales, Service orders, and various internal partners to prioritize workloads and drive timely decisions. Ideal candidates have 2+ years in customer service, a background in order processing, and