Remote Customer Experience Specialist II – Global Orders

ATCC Biotechnology; Manassas (VA); Ibrido; USD 50.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & Wellness

Retirement plans

Paid holidays & PTO

Corporate bonus program

Career advancement opportunities

Descrizione del lavoro

ATCC is seeking a Customer Experience Specialist II to support global distribution inquiries from a remote role based in Manassas, VA. You will handle orders, permits, shipping coordination, and customer inquiries via phone, email, chat, and web channels, delivering empathetic service and accurate CRM records.

The role emphasizes resolving complex issues, documenting interactions well, and supporting international shipments while maintaining quality and productivity standards.

Competenze

• High School Diploma with 2 years of experience.
• Experience supporting customer service ops across multiple channels.
• Strong problem-solving and independent decision-making skills.
• Excellent written and verbal communication with a customer focus.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience logging customer interactions in CRM systems.
• Familiarity with global shipping processes is a plus.

Mansioni

• Respond to customer inquiries via phone, email, chat and web channels.
• Manage international sales orders, permits, shipping, tracking and C&D activities.
• Resolve complex inquiries using critical thinking and sound judgment.
• Provide basic product information and usage guidance.
• Accurately document interactions in CRM systems for reporting.
• Deliver professional, empathetic service while meeting quality targets.

Conoscenze

Customer service

Multi-channel support

Critical thinking

Verbal & written communication

Time management

CRM documentation

Global shipping familiarity

Formazione

High School Diploma

Strumenti

CRM systems

Descrizione del lavoro

ATCC is seeking a Customer Experience Specialist II to support global distribution inquiries from a remote role based in Manassas, VA. You will handle orders, permits, shipping coordination, and customer inquiries via phone, email, chat, and web channels, delivering empathetic service and accurate CRM records.

The role emphasizes resolving complex issues, documenting interactions well, and supporting international shipments while maintaining quality and productivity standards.