Remote Oracle Cloud CX Architect

ApexIT; Oregon; Hybride; USD 140 000 - 180 000; Plein temps

Avantages offerts par ce poste

Health insurance

HSA

Dental insurance

Vision insurance

401(k)

Résumé du poste

Apex IT in the United States seeks an Oracle Cloud CX Architect to lead solution architecture for Oracle CX Service and DCS. You will translate business needs into scalable cloud-based customer service solutions, guide Visual Builder design, and oversee OIC integrations.

The ideal candidate has 5+ years architecting Oracle CX solutions, strong communication, and the ability to work independently while collaborating with cross-functional teams. Remote or on-site work with travel as required.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years of experience architecting Oracle CX solutions.
• Strong experience with Oracle CX Service or Oracle Fusion Service.
• Experience with Oracle Digital Customer Service (DCS) and customer-facing service portals.
• Experience with Oracle Visual Builder or Visual Builder Cloud Service (VBCS).
• Working knowledge of Oracle Integration Cloud (OIC), APIs, and integration architecture.
• Ability to document technical designs and collaborate with functional, development, and integration teams.
• Strong problem-solving, communication, and independent working skills.

Responsabilités

• Lead solution architecture and design for Oracle Digital Customer Service (DCS) and Oracle CX Service.
• Translate business requirements into scalable Oracle Cloud CX solutions.
• Provide architectural direction for the customer service portal, including configuration and integration with supporting systems.
• Oversee integration architecture and design involving Oracle Integration Cloud (OIC).
• Collaborate with functional consultants, developers, and integration resources to resolve design questions and technical challenges.
• Document solution architecture, design decisions, integration touchpoints, and technical requirements.
• Ensure alignment with business needs, security, and data privacy standards; adhere to architectural best practices.
• Provide hands-on guidance during solution development, testing, deployment, and production readiness.
• Communicate architectural decisions, risks, and recommendations to project stakeholders.
• Work independently while collaborating with the broader project team.

Connaissances

Oracle CX

CX Service

DCS

OIC

Visual Builder

APIs

Documentation

Team collaboration

Formation

Bachelor's degree or equivalent experience

Outils

Oracle Visual Builder

Oracle Integration Cloud (OIC)

Oracle CX Service

Description du poste

Apex IT in the United States seeks an Oracle Cloud CX Architect to lead solution architecture for Oracle CX Service and DCS. You will translate business needs into scalable cloud-based customer service solutions, guide Visual Builder design, and oversee OIC integrations.

The ideal candidate has 5+ years architecting Oracle CX solutions, strong communication, and the ability to work independently while collaborating with cross-functional teams. Remote or on-site work with travel as required.