Remote Oracle Cloud CX Architect - CX Service & OIC Lead

Apex IT; United States; Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Health Savings Account (HSA)

Dental Insurance Options

Vision Insurance Options

Life Insurance

Remote Work

Flexible Scheduling

Profit-Sharing Program

Job summary

Apex IT is hiring an Oracle Cloud CX Architect to lead solution architecture for the DCS Customer Service Portal and Oracle CX Service. The role translates business requirements into scalable CX solutions and oversees integration design.

You will document architectures, guide technical decisions, and ensure alignment with security and privacy standards. Remote or on-site work with travel as required; reports to the President; full‑time exempt position.

Qualifications

• 5+ years of experience architecting Oracle CX solutions.
• Strong experience with Oracle CX Service or Oracle Fusion Service.
• Experience designing customer service portals and related integrations.
• Working knowledge of Oracle Integration Cloud (OIC) and integration architecture.
• Ability to document technical designs and collaborate with functional, development, and integration teams.

Responsibilities

• Lead solution architecture and design for the DCS Customer Service Portal and Oracle CX Service.
• Translate business requirements and customer service processes into scalable, maintainable Oracle Cloud CX solutions.
• Provide architectural direction for the customer service portal, including solution configuration, functionality, and integration with supporting systems.
• Help oversee integration architecture and design involving Oracle Integration Cloud (OIC).
• Collaborate with functional consultants, developers, and integration resources to resolve design questions and technical challenges.
• Document solution architecture, design decisions, integration touchpoints, and technical requirements.
• Ensure the solution aligns with business needs, security requirements, data privacy standards, and established architectural best practices.
• Provide hands‑on guidance during solution development, testing, deployment, and production readiness.

Skills

Oracle CX

Oracle CX Service

Oracle Fusion Service

Oracle Integration Cloud

Solution architecture

Integration design

Documentation

Communication

Tools

Oracle Integration Cloud (OIC)

Job description

Apex IT is hiring an Oracle Cloud CX Architect to lead solution architecture for the DCS Customer Service Portal and Oracle CX Service. The role translates business requirements into scalable CX solutions and oversees integration design.

You will document architectures, guide technical decisions, and ensure alignment with security and privacy standards. Remote or on-site work with travel as required; reports to the President; full‑time exempt position.