Remote Ops Team Lead - Coaching, SOPs & Quality

My Virtual Resources, LLC; Jacksonville (FL); On-site; USD 35,817 - 41,328; Part time

Benefits offered by this job

100% remote leadership role

Flexible work-from-home structure

Clear advancement path

Promotion opportunities into higher operations roles

Job summary

My Virtual Resources, LLC is seeking a Team Lead VA to support and lead its remote team in Jacksonville, Florida. This position focuses on team organization, training, and quality management to ensure an excellent client experience.

Ideal candidates possess previous experience in operations, team leadership, or as a virtual assistant, and have strong communication skills. The role offers flexibility and an opportunity for career advancement as the company grows.

Qualifications

• Previous experience as a VA, coordinator, team lead, office manager, or operations support lead.
• Comfortable reviewing work quality and giving feedback.
• Experience in a remote work environment.

Responsibilities

• Support and coach Lead Desk and Ops VAs.
• Monitor daily workflow and manage priorities.
• Assist with escalations and special cases.
• Review call/message and CRM note quality.

Skills

Strong communication and coaching skills

Organized and detail-oriented

Confident problem-solver

Familiarity with CRMs and remote collaboration tools

Job description

My Virtual Resources, LLC is seeking a Team Lead VA to support and lead its remote team in Jacksonville, Florida. This position focuses on team organization, training, and quality management to ensure an excellent client experience.

Ideal candidates possess previous experience in operations, team leadership, or as a virtual assistant, and have strong communication skills. The role offers flexibility and an opportunity for career advancement as the company grows.