Remote Training & Quality Assurance Leader

TechOp Solutions International; Arlington (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

TechOp Solutions International is looking for an experienced Remote Manager to lead the training and quality assurance functions of a high-volume remote call center. You will ensure that employees deliver exceptional customer service while adhering to quality standards.

In this role, you will oversee training development, quality monitoring, coaching initiatives, and continuous improvement programs. A Bachelor's degree and relevant certifications are required, alongside five years of experience in training or related fields.

Qualifications

• Minimum five years of experience in training, quality assurance, or contact center operations.
• Experience in developing instructional materials and performance improvement initiatives.
• Must meet security eligibility requirements.

Responsibilities

• Lead daily operations of the Training and Quality Assurance team.
• Develop and implement training programs for staff.
• Monitor customer interactions to ensure service quality.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Bachelor's degree

Professional certification in HR or Learning and Development

Job description

TechOp Solutions International is looking for an experienced Remote Manager to lead the training and quality assurance functions of a high-volume remote call center. You will ensure that employees deliver exceptional customer service while adhering to quality standards.

In this role, you will oversee training development, quality monitoring, coaching initiatives, and continuous improvement programs. A Bachelor's degree and relevant certifications are required, alongside five years of experience in training or related fields.