Remote Ops Leader: Growth & AI Enablement

AnswersNow Inc; United States; Remote; USD 153,000 - 165,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible time off

Async-friendly culture

Job summary

AnswersNow Inc is seeking a Director of Operations to lead the remote operational engine from first inquiry to scheduled clinical assessment, bridging growth, delivery, and finance.

This hands-on executive will own the Operations team, optimize HubSpot and Aircall, deploy AI agents across intake workflows, manage capacity and unit-cost economics, and collaborate with Clinical, Revenue, Product, and Finance to scale care.

We offer a fully remote role with core hours 9-6 ET and a competitive salary.

Qualifications

• 5+ years of leadership in high-volume operations, with 3+ years leading managers or multi-role teams responsible for conversion and speed-to-care.
• Diagnose funnel attrition with data and translate findings into process changes that improve performance using Excel/Sheets, BI tools, or SQL.
• Hands-on experience configuring and optimizing CRM and telephony platforms (HubSpot and Aircall preferred).
• Experience deploying AI agents or workflow automation in live operations with measurable capacity/speed/quality gains.
• Experience building capacity models, forecasting, time-and-motion studies, and managing operating expenses.
• Designing and administering call/activity audit programs to guide coaching and improve outcomes.
• Ability to align Clinical, Revenue Cycle, Product, Finance, and Growth through data-driven recommendations.

Responsibilities

• Lead the Operations team and oversee the full client journey from inquiry to assessment scheduling, ensuring conversion and speed-to-lead benchmarks.
• Diagnose funnel performance, collect and analyze data to identify root causes, and prioritize improvements.
• Own the configuration and continuous improvement of HubSpot and Aircall including pipelines, workflows, and reporting.
• Identify, implement, and scale AI agents and automation across intake and scheduling workflows.
• Own the call and activity audit program and translate findings into coaching and process improvements.
• Be accountable for KPIs and operating expenses, reporting to the Senior Leadership Team.
• Lead development and rollout of the capacity model, including time-and-motion studies to reduce costs.
• Oversee forecasting and unit-cost economics models and align staffing to model outputs.
• Other ad hoc responsibilities as assigned.
• Occasional Travel: 0-5%

Skills

Operations Leadership

Funnel analytics

Systems Ownership

AI & Automation

Capacity & Cost

Quality Management

Cross-Functional Leadership

Tools

HubSpot

Aircall

Excel/Sheets

SQL

Job description

AnswersNow Inc is seeking a Director of Operations to lead the remote operational engine from first inquiry to scheduled clinical assessment, bridging growth, delivery, and finance.

This hands-on executive will own the Operations team, optimize HubSpot and Aircall, deploy AI agents across intake workflows, manage capacity and unit-cost economics, and collaborate with Clinical, Revenue, Product, and Finance to scale care.

We offer a fully remote role with core hours 9-6 ET and a competitive salary.