Director of Operations - Remote, AI-Driven Ops & Growth

Answersnow

United States

Remote

USD 153,000 - 165,000

Full time

25 hours ago

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Benefits offered by this job

Medical, Dental and Vision Benefits

Flexible time off

Async-friendly team culture

Job summary

AnswersNow is seeking an analytical, systems-oriented Director of Operations to lead and optimize the operational engine from inquiry to assessment, owning the Operations team and capacity strategy. You will diagnose funnel performance, advance AI agents across workflows, and translate forecasting and unit-cost insights into staffing and process decisions.

This fully remote, W-2 role requires 5+ years of leadership in high-volume operations and hands-on experience with CRM/telephony (HubSpot,

Qualifications

5+ years in high-volume operations leadership with teams
Strong analytics with Excel/Sheets, BI tools, or SQL
Experience configuring CRM/telephony (HubSpot/Aircall) and translating data into improvements

Responsibilities

Lead the Operations team and oversee the full client journey from inquiry through assessment scheduling.
Diagnose funnel performance and identify root causes to prioritize improvements.
Own the configuration and continuous improvement of HubSpot and Aircall pipelines, workflows, and reporting.
Identify, implement, and scale AI agents and automation across intake and scheduling workflows.
Design and manage call and activity audit programs to guide coaching and improve outcomes.
Hold accountability for OPS KPIs and operating expenses, reporting to Senior Leadership.
Lead the development and rollout of the capacity model structure and time-and-motion studies.