Remote Ophthalmology Triage Specialist – Cincinnati

EyeCare Partners; Blue Ash (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners is seeking a Triage Specialist to support remote patient triage from a Cincinnati basis. Responsibilities include routing calls, coordinating appointments, and documenting activities in patient records using NextGen and e-Rx systems.

Ideal candidates have at least one year in ophthalmic/optometric medical offices, strong computer and communication skills, and the ability to follow policies while delivering quality patient service in a fast-paced setting.

Qualifications

• The minimum level of education required is high school graduate with computer experience.
• At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills.
• Must receive or maintain OSC or higher licensure.

Responsibilities

• Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record.
• Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
• Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments.
• Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox
• Fax and electronically send items to pharmacy or physicians offices as requested.
• Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
• Manage doctor to doctor calls, doctor to patient calls.
• Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
• Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
• Other duties as assigned.

Skills

Customer service

Telephone etiquette

Medical office support

Computer literacy

Education

High School Diploma

Experience in ophthalmic/optometric medical office

Tools

Word

Excel

Access

Job description

EyeCare Partners is seeking a Triage Specialist to support remote patient triage from a Cincinnati basis. Responsibilities include routing calls, coordinating appointments, and documenting activities in patient records using NextGen and e-Rx systems.

Ideal candidates have at least one year in ophthalmic/optometric medical offices, strong computer and communication skills, and the ability to follow policies while delivering quality patient service in a fast-paced setting.