Triage Specialist - Ophthalmology - Full Benefits, No Weekends

Jobtome; Norfolk (VA); Presencial; USD 26 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Optical Education Reimbursement

Competitive Base Pay

Resumo da oferta

EyeCare Partners in Norfolk, VA seeks an Ophthalmic Technician to support an ophthalmology practice. You'll handle patient calls, triage requests, and document activity in the patient record, while coordinating with clinicians and ensuring timely, accurate information flow.

Responsibilities include managing clinic schedules, assisting with ophthalmic tasks, and maintaining professional interactions with patients, coworkers, and vendors. This is a full-time role with benefits.

Qualificações

• High school graduate with computer experience.
• At least one year ophthalmic/optometric medical office experience.
• Must receive or maintain OSC or higher licensure.

Responsabilidades

• Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak with doctor, schedule/coordinate care and document activity.
• Act as information desk and patient guidance, provide directions and schedule return appointments.
• Daily monitoring of NextGen task basket; process pharmacy requests, obtain authorization and document in patient records.
• Fax and electronically send items to pharmacy or physicians' offices as requested.
• Follow up on outside lab work, document reports and notify doctor and patient as directed.
• Manage doctor-to-doctor and doctor-to-patient calls; adjust schedules as needed.

Formação académica

High school graduate with computer experience

At least one year ophthalmic/optometric medical office experience

Must receive or maintain OSC or higher licensure

Ferramentas

Word

Excel

Access

Descrição da oferta de emprego

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit.

Company: Virginia Eye Consultants
Job Title: Ophthalmic Technician
Department: Ophthalmology
Reports To: Clinic Manager
Location: This position is located in Norfolk, VA.

Pay: Starting pay is $19-24/hr DOE

Triage Specialist

• Manage calls and questions from patients in a timely and orderly fashion. Prioritize calls from patients and staff based on severity of request and need.
• Demonstrates quality patient service during interactions with patients, coworkers, and vendors:
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Is dependable; follows policies and procedures
• Maintains professionalism in interactions with patients and coworkers
• Performs quality work and consistently exhibits initiative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.E. make appointment, call in drops etc), document all activity in patient record. Notify patient of need to reschedule appointments;
  timely call back to allpatient voice mails in triage mailbox.
• Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments.
• Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox
• Fax and electronically send items to pharmacy or physicians offices as requested.
• Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
• Manage doctor to doctor calls, doctor to patient calls.
• Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
• Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
• Other duties as assigned.

JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

EDUCATION AND/OR EXPERIENCE

• The minimum level of education required is high school graduate with computer experience.
• At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills. Preferably, extensive ophthalmic/optometric experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must receive or maintain OSC or higher licensure.

Location: Work takes place in a normal office environment. Travel to other CVP locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

DISCLAIMER

This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CVP reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Employment Type: Full Time