Ophthalmic Care Triage Specialist

Jobtome; Norfolk (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Optical Education Reimbursement

Competitive Base Pay

Job summary

EyeCare Partners in Norfolk, VA seeks an Ophthalmic Technician to support an ophthalmology practice. You'll handle patient calls, triage requests, and document activity in the patient record, while coordinating with clinicians and ensuring timely, accurate information flow.

Responsibilities include managing clinic schedules, assisting with ophthalmic tasks, and maintaining professional interactions with patients, coworkers, and vendors. This is a full-time role with benefits.

Qualifications

• High school graduate with computer experience.
• At least one year ophthalmic/optometric medical office experience.
• Must receive or maintain OSC or higher licensure.

Responsibilities

• Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak with doctor, schedule/coordinate care and document activity.
• Act as information desk and patient guidance, provide directions and schedule return appointments.
• Daily monitoring of NextGen task basket; process pharmacy requests, obtain authorization and document in patient records.
• Fax and electronically send items to pharmacy or physicians' offices as requested.
• Follow up on outside lab work, document reports and notify doctor and patient as directed.
• Manage doctor-to-doctor and doctor-to-patient calls; adjust schedules as needed.

Education

High school graduate with computer experience

At least one year ophthalmic/optometric medical office experience

Must receive or maintain OSC or higher licensure

Tools

Word

Excel

Access

Job description

EyeCare Partners in Norfolk, VA seeks an Ophthalmic Technician to support an ophthalmology practice. You'll handle patient calls, triage requests, and document activity in the patient record, while coordinating with clinicians and ensuring timely, accurate information flow.

Responsibilities include managing clinic schedules, assisting with ophthalmic tasks, and maintaining professional interactions with patients, coworkers, and vendors. This is a full-time role with benefits.