Ophthalmic Phone Triage Specialist

Eye Consultants of Atlanta PC; Fayetteville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Eye Consultants of Atlanta is seeking a Triage Technician in our Clinical department. The position involves handling high-volume patient calls about eye health, gathering symptoms and medical history, and performing telephone triage using ophthalmic protocols to determine urgency.

You will document interactions in the EHR, coordinate with ophthalmologists and staff, educate patients on home care and red flags, and schedule or route calls as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in ophthalmic or medical office.
• Knowledge of eye anatomy and ophthalmic terminology.
• Excellent communication and customer service skills.
• Ability to stay calm under pressure during urgent calls.

Responsibilities

• Answer high-volume incoming calls from patients regarding eye health concerns and appointment requests.
• Perform telephone triage using ophthalmic protocols to assess urgency.
• Document all patient interactions in the EHR accurately.
• Collaborate with ophthalmologists, optometrists, and technicians for follow-up.
• Educate patients on home care and when to seek emergency treatment.
• Schedule appointments based on triage findings and physician availability.
• Route non-clinical calls to the appropriate department.
• Maintain up-to-date knowledge of ophthalmic conditions and clinic protocols.
• Answer calls from medical offices regarding referral protocols and status.

Skills

Eye anatomy knowledge

Excellent communication

Calm under pressure

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

Eye Consultants of Atlanta is seeking a Triage Technician in our Clinical department. The position involves handling high-volume patient calls about eye health, gathering symptoms and medical history, and performing telephone triage using ophthalmic protocols to determine urgency.

You will document interactions in the EHR, coordinate with ophthalmologists and staff, educate patients on home care and red flags, and schedule or route calls as needed.