Triage Technician - Fayetteville, GA

Eye Consultants of Atlanta PC; Fayetteville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Eye Consultants of Atlanta is seeking a Triage Technician in our Clinical department. The position involves handling high-volume patient calls about eye health, gathering symptoms and medical history, and performing telephone triage using ophthalmic protocols to determine urgency.

You will document interactions in the EHR, coordinate with ophthalmologists and staff, educate patients on home care and red flags, and schedule or route calls as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in ophthalmic or medical office.
• Knowledge of eye anatomy and ophthalmic terminology.
• Excellent communication and customer service skills.
• Ability to stay calm under pressure during urgent calls.

Responsibilities

• Answer high-volume incoming calls from patients regarding eye health concerns and appointment requests.
• Perform telephone triage using ophthalmic protocols to assess urgency.
• Document all patient interactions in the EHR accurately.
• Collaborate with ophthalmologists, optometrists, and technicians for follow-up.
• Educate patients on home care and when to seek emergency treatment.
• Schedule appointments based on triage findings and physician availability.
• Route non-clinical calls to the appropriate department.
• Maintain up-to-date knowledge of ophthalmic conditions and clinic protocols.
• Answer calls from medical offices regarding referral protocols and status.

Skills

Eye anatomy knowledge

Excellent communication

Calm under pressure

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

Job Description

Job: Triage Technician

EEOC: Technician

Status: Non-Exempt

Department: Clinical

Position Overview

The Ophthalmic Phone Triage Technician is responsible for managing incoming patient calls related to ophthalmic concerns, gathering clinical information over the phone, determining the urgency of the patient's symptoms, and directing patients to the appropriate care pathway. This role serves as a key point of contact between patients and the clinical team, ensuring timely and accurate triage of ocular complaints.

Responsibilities

• Answer high-volume incoming calls from patients regarding eye health concerns, appointment requests, medication questions, and post-operative symptoms.
• Perform telephone triage using established ophthalmic protocols and clinical judgment to assess the urgency of patient needs.
• Document all patient interactions, symptoms, and triage decisions accurately in the electronic health record (EHR).
• Collaborate with ophthalmologists, optometrists, and technicians to relay urgent messages and ensure proper follow-up.
• Educate patients on appropriate home care, symptom monitoring, and when to seek emergency treatment.
• Schedule appointments based on triage findings and physician availability.
• Route non-clinical calls (e.g., billing or insurance inquiries) to the appropriate department.
• Maintain up-to-date knowledge of ophthalmic conditions, post-op instructions, and clinic protocols.
• Answering calls from medical offices regarding referral protocols, referral status, and assisting with STAT referrals.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year experience in an ophthalmic or medical office setting.
• Working knowledge of eye anatomy, common ophthalmic conditions, and terminology.
• Excellent communication and customer service skills.
• Ability to remain calm under pressure and handle urgent or distressed patient calls.

Preferred

• Previous experience in medical triage or phone-based clinical support.

As part of the hiring process, Eye Consultants of Atlanta may conduct background checks and drug testing to ensure a safe and secure workplace. Offers of employment are contingent upon the successful completion of these screenings. By submitting your application, you acknowledge and consent to these procedures in accordance with applicable laws and regulations.

Eye Consultants of Atlanta complies with all state and federal regulations related to background checks and drug testing and maintains strict confidentiality of all results.