Remote Operations Trainer for Healthcare Excellence

Paycom; Tustin (CA); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive pay and benefits

401(k) with employer match

Dental coverage for employees

Job summary

Liberty Dental Plan is seeking an experienced Operations Trainer to transform complex healthcare operations into engaging learning experiences. You will design, deliver, and evaluate training across onboarding and ongoing staff development, partnering with Quality Management, Learning & Development, and operations teams to drive regulatory compliance and performance.

The role emphasizes facilitation, content creation, and coaching, with remote work options and a strong focus on continuous

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant experience.
• Minimum of 4 years of experience in adult learning, curriculum development, training delivery, organizational development, leadership, or a related field.
• Minimum of 2 years of experience in healthcare, dental, managed care, or related healthcare operations.

Responsibilities

• Design, develop, and facilitate instructor-led, virtual, and eLearning training programs.
• Deliver onboarding and ongoing training for employees across operational functions.
• Partner with department leaders, Quality Management, Learning & Development, and operational teams to identify training needs and implement effective learning solutions.
• Develop training materials, job aids, presentations, assessments, and learning resources.
• Create and maintain professional development and operational training curricula.
• Assess employee readiness and administer knowledge checks to measure learning effectiveness.
• Analyze training outcomes and recommend improvements to increase employee performance and knowledge retention.
• Support training initiatives related to audit findings, corrective action plans, quality improvement efforts, and operational process enhancements.
• Collaborate with subject matter experts to ensure training content remains accurate, current, and compliant.
• Monitor training completion and provide reporting to leadership as needed.
• Deliver individualized coaching and reinforcement training when performance opportunities are identified.
• Become a subject matter expert in operational systems and processes, including the HSP platform, to effectively train and support employees.
• Train employees on standard operating procedures, case processing workflows, system functionality, and departmental best practices.
• Support training efforts across Utilization Management (UM), Claims, Contact Center, and other operational business areas.

Skills

Adult learning principles

Instructional design

Facilitation

Coaching

Communication

Cross-functional collaboration

Training assessment

LMS

HSP system knowledge

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

LMS

HSP system knowledge

Job description

Liberty Dental Plan is seeking an experienced Operations Trainer to transform complex healthcare operations into engaging learning experiences. You will design, deliver, and evaluate training across onboarding and ongoing staff development, partnering with Quality Management, Learning & Development, and operations teams to drive regulatory compliance and performance.

The role emphasizes facilitation, content creation, and coaching, with remote work options and a strong focus on continuous