Operations Trainer

Paycom; Tustin (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive pay and benefits

401(k) with employer match

Dental coverage for employees

Job summary

Liberty Dental Plan is seeking an experienced Operations Trainer to transform complex healthcare operations into engaging learning experiences. You will design, deliver, and evaluate training across onboarding and ongoing staff development, partnering with Quality Management, Learning & Development, and operations teams to drive regulatory compliance and performance.

The role emphasizes facilitation, content creation, and coaching, with remote work options and a strong focus on continuous

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant experience.
• Minimum of 4 years of experience in adult learning, curriculum development, training delivery, organizational development, leadership, or a related field.
• Minimum of 2 years of experience in healthcare, dental, managed care, or related healthcare operations.

Responsibilities

• Design, develop, and facilitate instructor-led, virtual, and eLearning training programs.
• Deliver onboarding and ongoing training for employees across operational functions.
• Partner with department leaders, Quality Management, Learning & Development, and operational teams to identify training needs and implement effective learning solutions.
• Develop training materials, job aids, presentations, assessments, and learning resources.
• Create and maintain professional development and operational training curricula.
• Assess employee readiness and administer knowledge checks to measure learning effectiveness.
• Analyze training outcomes and recommend improvements to increase employee performance and knowledge retention.
• Support training initiatives related to audit findings, corrective action plans, quality improvement efforts, and operational process enhancements.
• Collaborate with subject matter experts to ensure training content remains accurate, current, and compliant.
• Monitor training completion and provide reporting to leadership as needed.
• Deliver individualized coaching and reinforcement training when performance opportunities are identified.
• Become a subject matter expert in operational systems and processes, including the HSP platform, to effectively train and support employees.
• Train employees on standard operating procedures, case processing workflows, system functionality, and departmental best practices.
• Support training efforts across Utilization Management (UM), Claims, Contact Center, and other operational business areas.

Skills

Adult learning principles

Instructional design

Facilitation

Coaching

Communication

Cross-functional collaboration

Training assessment

LMS

HSP system knowledge

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

LMS

HSP system knowledge

Job description

Job Details: Job Location: Remote - Corp - Tustin, CA 92782, Position Type: Full Time, Job Category: Training, Become the Expert Behind Operational Excellence at Liberty Dental Plan

Are you passionate about helping others learn, grow, and succeed? Liberty Dental Plan is seeking an experienced Operations Trainer who can transform complex healthcare operations into engaging, effective learning experiences. In this highly collaborative role, you'll partner with operational leaders, quality teams, and learning professionals to develop and deliver training that drives employee success, supports regulatory and quality initiatives, and enhances operational performance across the organization.

If you thrive on coaching others, building impactful training programs, and becoming a trusted subject matter expert, we'd love to hear from you.

About the Role

The Operations Trainer is responsible for developing, delivering, and evaluating training programs that support operational excellence across Liberty Dental Plan. This role serves as a key resource for onboarding, ongoing staff development, process improvement initiatives, and corrective action training.

The ideal candidate combines strong facilitation skills with healthcare operations knowledge and a passion for helping employees build confidence and expertise in their work.

Location: Remote

What You'll Do

• Design, develop, and facilitate instructor-led, virtual, and eLearning training programs.
• Deliver onboarding and ongoing training for employees across operational functions.
• Partner with department leaders, Quality Management, Learning & Development, and operational teams to identify training needs and implement effective learning solutions.
• Develop training materials, job aids, presentations, assessments, and learning resources.
• Create and maintain professional development and operational training curricula.
• Assess employee readiness and administer knowledge checks to measure learning effectiveness.
• Analyze training outcomes and recommend improvements to increase employee performance and knowledge retention.
• Support training initiatives related to audit findings, corrective action plans, quality improvement efforts, and operational process enhancements.
• Collaborate with subject matter experts to ensure training content remains accurate, current, and compliant.
• Monitor training completion and provide reporting to leadership as needed.
• Deliver individualized coaching and reinforcement training when performance opportunities are identified.
• Become a subject matter expert in operational systems and processes, including the HSP platform, to effectively train and support employees.
• Train employees on standard operating procedures, case processing workflows, system functionality, and departmental best practices.
• Support training efforts across Utilization Management (UM), Claims, Contact Center, and other operational business areas.
• Perform other duties as assigned.

What You'll Bring

Education & Experience

• Bachelor's degree or an equivalent combination of education and relevant experience.
• Minimum of 4 years of experience in adult learning, curriculum development, training delivery, organizational development, leadership, or a related field.
• Minimum of 2 years of experience in healthcare, dental, managed care, or related healthcare operations.
• Previous Utilization Management (UM) experience strongly preferred.
• Experience supporting operational training in a regulated healthcare environment preferred.

Skills & Qualifications

• Strong knowledge of adult learning principles and instructional design methodologies.
• Proven ability to develop and deliver engaging learning programs for diverse audiences.
• Excellent facilitation, presentation, coaching, and communication skills.
• Ability to collaborate effectively with leaders, subject matter experts, and cross-functional teams.
• Strong analytical and problem-solving capabilities.
• Experience developing objective assessments and measuring training effectiveness.
• Proficiency with Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook.
• Learning Management System (LMS) experience preferred.
• HSP system knowledge preferred.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to provide constructive feedback and coaching in a professional manner.
• High level of professionalism, discretion, and emotional intelligence.
• Self-motivated with a strong sense of accountability and initiative.

Who You Are

You are a collaborative trainer who enjoys partnering with others to solve challenges and improve performance. You listen carefully, ask thoughtful questions, and can translate complex processes into clear, effective learning experiences. You are equally comfortable facilitating training, developing content, analyzing training needs, and supporting employees as they build new skills and knowledge.

Most importantly, you're passionate about helping people succeed and making a measurable impact on organizational performance.

Why Join Liberty Dental Plan?

At Liberty Dental Plan, you'll have the opportunity to influence employee development and operational excellence across the organization. You'll work closely with cross-functional partners, contribute to quality improvement initiatives, and help build a learning culture that supports both employee growth and exceptional service delivery.

This is an opportunity to make a meaningful impact while working remotely with a team dedicated to continuous improvement and member-focused care.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That's why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is $65,000 - $80,000 a year, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.