Remote Operations Quality & Compliance Specialist

KEMBA Financial Credit Union Inc.; Columbus (OH); Hybrid; USD 42,000 - 65,000; Full time

Job summary

KEMBA Financial Credit Union Inc. is seeking an Operations Quality Controls Specialist to support branch operations through reviews, cash management, audits, and regulatory compliance.

The role collaborates with branch leadership, Risk Management, Internal Audit, and Operations to ensure processes are accurate, efficient, and policy-aligned. The position involves branch visits, documentation of findings, and assisting with training and reporting.

Qualifications

• High school diploma or equivalent required.
• Experience interpreting policies, procedures, and regulatory requirements.
• Strong organizational and documentation skills.
• Ability to analyze information and follow audit procedures.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office applications; Excel, Word, Teams and Outlook.
• Reliable transportation and travel between branches.

Responsibilities

• Branch Operations Quality Controls: conduct reviews and assessments for policy compliance.
• Research, document branch activities, exceptions, and control findings.
• Perform branch visits to evaluate operation effectiveness and controls adherence.
• Guide branch leadership on operational processes and questions.
• Partner with cross-functional teams to improve efficiency and member experience.
• Cash Management: process branch cash orders and maintain cash inventory.
• Collaborate with branch teams to fulfill cash requests accurately and timely.
• Monitor cash activity and recommend adjustments to mitigate risk.
• Support cash recycler maintenance and vendor coordination.
• Quality Control & Controls Support: perform QC reviews and testing for internal controls.
• Execute audit activities and maintain supporting documentation.
• Provide documentation for Internal Audit, Risk Management, regulators.
• Conduct recurring quality control reviews across accounts and processes.
• Document findings, communicate risks, and track remediation progress.
• Operational Administration & Reporting: maintain records and reporting.
• Assist with Remote Deposit Item reporting and platform enrollment support.
• Support system administration activities related to operations platforms.
• Assist data collection and reporting on branch operations and performance.
• Training & Department Support: assist training for branch associates.
• Support operational training initiatives and SME on best practices.
• Contribute to department projects and respond to operational inquiries.
• Serve as SME on branch procedures and controls.

Skills

Strong organizational skills

Strong communication

Documentation skills

Attention to detail

Time management

Microsoft Office

Travel between locations

Education

High school diploma or equivalent

Tools

Excel

Word

Teams

Outlook

Job description

KEMBA Financial Credit Union Inc. is seeking an Operations Quality Controls Specialist to support branch operations through reviews, cash management, audits, and regulatory compliance.

The role collaborates with branch leadership, Risk Management, Internal Audit, and Operations to ensure processes are accurate, efficient, and policy-aligned. The position involves branch visits, documentation of findings, and assisting with training and reporting.