Remote Operations Program Manager

GT Independence, LLC; North Dakota; Remote; USD 70,000 - 80,000; Full time

Job summary

GT Independence is seeking a Business Operations (Program) Manager to oversee the operational unit in a remote-friendly, full-time role for North Dakota and Minnesota. The position focuses on real-time operations, resource utilization, and achieving customer satisfaction.

You will develop and monitor performance metrics, evaluate processes, lead quality improvement, manage staff caseloads, and report program effectiveness to leadership while ensuring compliance and strong relationships with

Qualifications

• Bachelor’s degree required; business management/administration preferred.
• At least three years of progressively responsible people management experience.
• Experience building highly effective teams.

Responsibilities

• Develops and monitors key performance metrics to measure staff performance and operations functions
• Regularly evaluates business processes and systems and recommends improvements
• Leads quality improvement projects and continuous improvement efforts
• Assigns and monitors staff caseloads and account distribution
• Evaluates program effectiveness through reports and presents to leadership
• Maintains compliance with standards

Skills

People management

Team building

Leadership

Education

Bachelor's degree in Business Administration/Management

Job description

GT Independence is seeking a Business Operations (Program) Manager to oversee the operational unit in a remote-friendly, full-time role for North Dakota and Minnesota. The position focuses on real-time operations, resource utilization, and achieving customer satisfaction.

You will develop and monitor performance metrics, evaluate processes, lead quality improvement, manage staff caseloads, and report program effectiveness to leadership while ensuring compliance and strong relationships with