Program Operations Manager — Lead Teams & Process Improvement

GT Independence, LLC; Battle Creek (MI); On-site; USD 70,000 - 80,000; Full time

Job summary

GT Independence is a family-founded, leading national Financial Management Services provider supporting self-direction program participants for long-term care and home/community-based services. The Program Manager leads real-time operations, ensuring customer satisfaction, productivity, payroll adherence and goal attainment.

Qualifications include a Bachelor's degree and 3+ years of progressive people management; experience building highly effective teams and liaising with State agencies is

Qualifications

• Bachelor’s Degree required; Business management preferred.
• At least three years of progressively responsible people management experience.
• Experience building highly effective teams.

Responsibilities

• Develops and monitors key performance metrics to measure staff performance and operations functions.
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement.
• Participates in quality improvement projects and leads efforts in continuous improvement.
• Assigns and monitors staff caseloads and accounts distribution.
• Evaluates program effectiveness through prepared reports and presents to leadership on the same.
• Monitors and measures compliance standards.
• Develops staff through internal and external resources and on-job training.
• Builds and maintains relationships with State agencies as a key liaison.
• Communicates goals, expectations, and results with internal and external stakeholders as appropriate.

Skills

People management

Team building

Process improvement

Education

Bachelor’s Degree

Job description

GT Independence is a family-founded, leading national Financial Management Services provider supporting self-direction program participants for long-term care and home/community-based services. The Program Manager leads real-time operations, ensuring customer satisfaction, productivity, payroll adherence and goal attainment.

Qualifications include a Bachelor's degree and 3+ years of progressive people management; experience building highly effective teams and liaising with State agencies is