Remote Program Operations Manager: Growth & Impact

GT Independence, LLC; Minnesota; Remote; USD 70,000 - 80,000; Full time

Job summary

GT Independence, LLC is seeking a Program Manager to lead the operations unit in MN/ND. You will oversee real-time operations, optimize resources, and ensure customer satisfaction and payroll adherence in a remote setting.

The role requires a Bachelor's degree and at least three years of progressive people-management experience with a track record of building effective teams and maintaining compliance standards.

Qualifications

• Bachelor’s degree in business management or related field.
• At least three years of progressively responsible people management experience.
• Experience building highly effective teams.

Responsibilities

• Develops and monitors key performance metrics to measure staff performance and operations functions.
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement.
• Participates in quality improvement projects and leads efforts in continuous improvement.
• Assigns and monitors staff caseloads and accounts distribution.
• Evaluates program effectiveness through prepared reports and presents to leadership on the same.
• Monitors and measures compliance standards.
• Develops staff through internal and external resources and on-the-job training.
• Builds and maintains relationships with State agencies as a key liaison.
• Communicates goals, expectations, and results with internal and external stakeholders as appropriate.

Skills

People management

Team building

Operations

Education

Bachelor’s Degree in Business Administration or related field

Job description

GT Independence, LLC is seeking a Program Manager to lead the operations unit in MN/ND. You will oversee real-time operations, optimize resources, and ensure customer satisfaction and payroll adherence in a remote setting.

The role requires a Bachelor's degree and at least three years of progressive people-management experience with a track record of building effective teams and maintaining compliance standards.