Remote Operations Manager — Medical Records Retrieval

Sharecare; Cheyenne (WY); Remote; USD 90,000 - 120,000; Full time

Job summary

Sharecare is seeking a Manager of Operations, Medical Record Retrieval, to lead a specialists team in a remote, full-time role. Drive process improvements, client satisfaction, and efficient, compliant record retrieval across programs.

You will partner with operations leaders to ensure high-quality member experiences and strong financial performance, while supporting employee development and engagement in a fast-paced environment.

Qualifications

• Bachelor's degree required or equivalent experience.
• Strong leadership and team-management skills.
• Excellent communication and negotiation abilities.

Responsibilities

• Lead and develop a team of information-release specialists.
• Ensure timely, compliant retrieval of medical records across programs.
• Partner with clients and leadership to meet service expectations.
• Monitor performance against objectives and drive continuous improvement.
• Develop SOPs and oversee staff training and onboarding.

Skills

Leadership

Client meetings

Release of information

People management

Process improvement

HIPAA

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Excel

Job description

Sharecare is seeking a Manager of Operations, Medical Record Retrieval, to lead a specialists team in a remote, full-time role. Drive process improvements, client satisfaction, and efficient, compliant record retrieval across programs.

You will partner with operations leaders to ensure high-quality member experiences and strong financial performance, while supporting employee development and engagement in a fast-paced environment.