Remote Operations Leader - Medical Records Retrieval

Sharecare

Honolulu (HI)

Remote

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Sharecare, a leading digital health company, is seeking a remote Manager of Operations, Medical Record Retrieval. This role ensures timely, compliant operations, strong employee engagement, and optimal client service across regional and company-wide goals.

You will oversee a team of information specialists, collaborate with partners, and drive process improvements to enhance member experience and profitability. Strong leadership and healthcare/privacy knowledge are essential.

Qualifications

Bachelor's degree and prior experience preferred.
Extremely team oriented and collaborative.
Superior communication and negotiation skills; proven customer service excellence.
Detail oriented with strong analytical and problem-solving abilities.
Ability to handle confidential information with discretion.

Responsibilities

Set vision and lead with compassion, accountability and innovation.
Lead client meetings to ensure programs meet customer expectations.
Oversee a team of release of information specialists to meet goals efficiently.
Manage daily operations, staffing, attendance, and performance.
Coordinate with internal and external partners to ensure timely, high-quality information delivery.
Develop budgets and monitor financial performance (revenue, expenses, margins).