Operations Manager - Medical Records Retrieval (Remote)

Sharecare; Hagåtña (GU); Remote; USD 120,000 - 180,000; Full time

Job summary

Sharecare, a leading digital health company, is seeking a remote Manager of Operations, Medical Record Retrieval. You will ensure timely, professional handling of tasks, lead a team, and align operations with regional and company-wide goals to improve member experience and profitability.

You will collaborate with operations directors and regional teams, drive process improvements, and maintain high standards of data privacy and compliance while developing staff and overseeing client engagements.

Qualifications

• Bachelor’s degree and prior experience, preferred.
• Extremely team oriented.
• High proficiency in Microsoft products required, Outlook, Word and Excel.
• Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines.
• Superior communication skills.
• Outstanding customer service with strong negotiation skills.
• Detail oriented, with strong analytical skills and effective problem-solving skills.
• Ability to handle confidential materials and information in a professional manner.
• Availability to travel as needed; could be extensive and include overnight stays.

Responsibilities

• Set the tone and vision for the team, leading with compassion and accountability.
• Organize and participate in client meetings to ensure services meet expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Coach and mentor employees, maintain core values and culture, and manage performance.
• Coordinate with regional counterparts for standardized processes.
• Oversee client onboarding and project management to meet client needs.
• Prepare monthly portfolio presentations for senior leadership.
• Troubleshoot connectivity with Solutions and IT when issues arise.
• Monitor daily tracking and address client concerns about delivery and quality.

Skills

Team orientation

Communication skills

Customer service

Negotiation skills

Analytical skills

Problem-solving

Confidential materials handling

Travel availability

Education

Bachelor’s degree

Tools

Outlook

Word

Excel

Job description

Remote

Full time

R-102041

Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com .

Job Summary:

The Manager of Operations, Medical Record Retrieval has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operation ensures objectives, principals, values, mission and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.

Essential Job Functions:

Organizational Leadership

• Set the tone and vision for the respective, leading with compassion, respect, accountability and innovation

• Organize, lead, and participate, as needed, in client meetings to ensure existing programs and services meet and/or exceed customer expectations.

• Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently and profitably

• Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization

• Work with other regional counterparts to ensure standardization of optimal processes

• Set parameters and guidelines to measure performance to objectives

Employee responsibilities

• Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees, and maintain core values and culture, including performance management of employees

• Daily onsite coverage, if applicable, and the arrangement for backup coverage if on PTO or OOO

• Time and attendance schedule standards maintained and adhered to

• Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information; also includes maintaining updated SOPs and ensuring training is completed

• Weekly 1on1 calls with direct reports

Client Responsibilities

• New client implementation and customized project management to meet client needs

• Scheduling and/or attending calls and timely response communication with Client and internal Sharecare leadership including review and follow-up to daily report management

• Prepare monthly portfolio presentations for senior leadership

• Maintain process instructions and update as needed along with performing ongoing client specific training with associates

• Partner with solutions and IT to troubleshoot connectivity when issues arise (known ongoing issues)

• Monitor daily tracking and respond to client concerns and questions around delivery and quality

Financial Management

• Assist in the development of annual budgeting and fiscal planning as required

• Review, analyze, understand, and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins

• Continually seek new opportunities to advance Sharecare’s market presence through cultivating existing client relationships and assisting in assessing potential growth areas

Primary Customer Service Responsibilities

• Assist in strengthening existing client relations

• Identify opportunities for growth

• Facilitate the development of new relations on existing accounts or new accounts

• Heavy coordination with Client Success to ensure total customer satisfaction

Physical Requirements:

• Ability to sit or stand for long periods of time

• Physical ability to lift and carry 25 lbs. of materials

• Speaking and hearing ability sufficient to effectively communicate

• Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks

HIPAA/Compliance:

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes

• Comply with all regulations regarding corporate integrity and security obligations

• Report unethical, fraudulent or unlawful behavior or activity

• Maintain current and annual HIPAA certification

Qualifications:

• Bachelor’s degree and prior experience, preferred

• Extremely team oriented

• High proficiency in Microsoft products required, Outlook, Word and Excel

• Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines

• Superior communication skills

• Outstanding customer service with strong negotiation skills

• Detail oriented, with strong analytical skills and effective problem-solving skills

• Ability to handle confidential materials and information in a professional manner

• Availability to travel as needed; could be extensive and include overnight stays

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.