Remote Operations Manager, Medical Records Retrieval

Sharecare; Boise (ID); Remote; USD 90,000 - 120,000; Full time

Job summary

Sharecare is seeking a Manager of Operations, Medical Record Retrieval to drive consistent, timely, and professional operations across client programs. You will lead a team, manage client relationships, and ensure high-quality release of information while supporting the company’s culture and profitability goals.

This remote, full-time role emphasizes employee engagement, process standardization, and collaboration with IT and client leadership to deliver exceptional service and measurable

Qualifications

• Bachelor’s degree and prior experience preferred.
• Outstanding customer service.
• Superior communication skills.
• Detail oriented with strong analytical skills.
• Ability to work in fast-paced, multi-tasking environment.
• Travel availability as needed.

Responsibilities

• Lead organizational efforts and drive client satisfaction.
• Oversee release of information processes to ensure quality and timeliness.
• Manage budgeting, planning and profitability targets.
• Coach and develop team members, maintaining culture and values.
• Collaborate with clients, solutions and IT to resolve issues and improve delivery.

Skills

Leadership

Communication

Team oriented

Detail oriented

Negotiation skills

Multitasking

Education

Bachelor’s degree and prior experience, preferred

Tools

Microsoft Office

Job description

Sharecare is seeking a Manager of Operations, Medical Record Retrieval to drive consistent, timely, and professional operations across client programs. You will lead a team, manage client relationships, and ensure high-quality release of information while supporting the company’s culture and profitability goals.

This remote, full-time role emphasizes employee engagement, process standardization, and collaboration with IT and client leadership to deliver exceptional service and measurable