Remote Operations Manager, Administrative COE & Contracts

SCH SERVICES INC; Indianapolis (IN); Remote; USD 101,000 - 168,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) and profit-sharing retirement

Paid time off

Company-paid holidays

Job summary

SCH Services is seeking a Manager of Administrative Operations & Support Services to lead a centralized COE-based team that supports Shared Services and Professional Services. The role combines strategic leadership with hands-on execution across administrative, contracting, and documentation functions.

As a true player/coach, you will drive process improvements, set SLAs, and partner with enterprise leaders to optimize staffing and service delivery while maintaining confidentiality and high

Qualifications

• Bachelor's degree in Business Administration, or a related field; equivalent experience considered
• 7+ years of progressive experience in administrative services, operations, contracting/client services, or a combination of these disciplines
• 5+ years of direct team management experience, ideally in a professional services or COE environment

Responsibilities

• Lead a centralized, multi-disciplinary team within the Administrative Operations COE framework
• Coordinate enterprise-wide administrative support across shared services and professional services
• Oversee COE structures, SLAs, and performance reviews
• Manage high-priority initiatives and serve as escalation point across service lines
• Oversee Contracting COE to track SOWs from negotiation to completion
• Oversee Document Production COE for proposals, reports, and correspondence
• Oversee Research Services COE for business intelligence and industry analysis
• Manage calendar management and liaison with Finance for Billing COE

Skills

Player/coach

Team management

Communication skills

Project management

Stakeholder management

Process improvement

Microsoft 365

Contracting platforms

Education

Bachelor's degree in Business Administration or related field

Equivalent experience considered

Tools

ERP systems

Contracting platforms

Job description

SCH Services is seeking a Manager of Administrative Operations & Support Services to lead a centralized COE-based team that supports Shared Services and Professional Services. The role combines strategic leadership with hands-on execution across administrative, contracting, and documentation functions.

As a true player/coach, you will drive process improvements, set SLAs, and partner with enterprise leaders to optimize staffing and service delivery while maintaining confidentiality and high