Chief Executive Officer Field Service MultiEntity Operations

Mai Placement; New York (NY); On-site; USD 200,000 - 250,000; Full time

Job summary

Mai Placement seeks a Chief Operating Officer (COO) to lead day-to-day operations from our Brooklyn, NY office. This hands-on executive role partners with ownership to drive execution, accountability, and scalable growth across departments.

The COO will oversee Operations, Scheduling & Customer Service, Estimating & Purchasing, Inventory & Procurement, Field Operations, Administrative Functions, and Finance Coordination, developing KPIs and dashboards while mentoring managers and fostering

Qualifications

• 10+ years of progressive leadership experience in operations or executive roles.
• Experience overseeing multiple departments and teams.
• Background in service, field service, facilities, construction, maintenance, or logistics.
• Experience implementing and optimizing operational systems and technology platforms.
• Strong focus on process improvement, workflow optimization, and scaling.

Responsibilities

• Lead the day-to-day operations of the organization.
• Serve as the senior operational leader across all departments.
• Oversee Operations, Scheduling & Customer Service, Estimating & Purchasing, Inventory & Procurement, Field Operations, Administrative Functions, and Finance Coordination.
• Drive adoption and execution of EOS principles throughout the organization.
• Develop and monitor KPIs, scorecards, dashboards, and reporting structures.
• Lead, mentor, and develop department managers.
• Foster a culture of ownership, urgency, accountability, and continuous improvement.
• Partner with ownership on strategic planning and organizational development.
• Identify operational bottlenecks and implement scalable solutions.

Skills

Leadership

Operational leadership

KPI tracking

EOS implementation

Cross-functional leadership

Job description

Chief Operating Officer (COO)

Brooklyn, NY (On-Site)
$200,000–$250,000+

About the Company

We are a rapidly growing service organization with operations throughout the Tri-State area and an expanding presence in Florida. Our success is built on reliability, responsiveness, accountability, and a commitment to delivering exceptional service to our clients.

As we continue to scale, we are seeking a Chief Operating Officer (COO) to serve as a key strategic and operational leader within the organization. This individual will work closely with ownership to oversee the day-to-day operations of the business, ensure accountability across departments, and help build the infrastructure needed for continued growth.

The ideal candidate will bring significant leadership experience from a service-driven, field-based, facilities, construction, maintenance, logistics, or similarly operationally intensive environment, with a proven ability to drive execution, accountability, and organizational performance.

The Opportunity

This is a high-impact executive leadership role for a hands-on operator who can drive execution, create alignment across departments, and ensure the organization operates efficiently at scale.

Key Responsibilities

• Lead the day-to-day operations of the organization
• Serve as the senior operational leader across all departments
• Oversee Operations, Scheduling & Customer Service, Estimating & Purchasing, Inventory & Procurement, Field Operations, Administrative Functions, and Finance Coordination
• Drive adoption and execution of EOS principles throughout the organization
• Develop and monitor KPIs, scorecards, dashboards, and reporting structures
• Lead, mentor, and develop department managers
• Foster a culture of ownership, urgency, accountability, and continuous improvement
• Partner with ownership on strategic planning and organizational development
• Identify operational bottlenecks and implement scalable solutions

Qualifications

• 10+ years of progressive leadership experience in operations, general management, or executive leadership roles
• Proven experience overseeing multiple departments and teams
• Strong background in service, field service, facilities, construction, maintenance, logistics, or other operationally intensive businesses
• Experience managing both office and field operations
• Demonstrated success implementing and optimizing operational systems and technology platforms
• Strong understanding of process improvement, workflow optimization, and organizational scaling
• Experience utilizing KPIs, scorecards, and accountability systems
• EOS experience strongly preferred
• Excellent communication, leadership, and problem-solving abilities