Remote Operations Lead: Client Success & Admin

100KCrossing; Chicago (IL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401K match

Fully remote

Job summary

100KCrossing is seeking an Office Administrator & Client Success Manager for a hybrid role with ownership over client experience and firm operations. You will lead plaintiff-recruitment campaigns, manage intake, and be the primary contact for clients throughout their cases.

The role also covers vendor management, payroll, and benefits administration, working directly with the Managing Partner. This position offers rapid exposure to firm leadership and a path toward broader operations leadership

Qualifications

• 3+ years in a law firm support role, with client-facing or process-organization duties.
• Bachelor’s degree or equivalent required.
• Comfort handling stressed clients and clear communication under pressure.
• Strong organizational skills; build systems/checklists and manage priorities.

Responsibilities

• Coordinate and manage plaintiff-recruitment campaigns and act as primary client contact.
• Own intake pipeline from first contact to signed engagement letter; run structured interviews.
• Be the single point of contact for active clients; provide proactive status updates.
• Assist with document prep, evidence gathering, and filing-related tasks.
• Support payroll processing and vendor management with the Managing Partner.

Skills

Client-facing

Process organization

Account management

Payroll

Vendor management

Client communications

Legal intake

Marketing

Education

Bachelor’s degree

Tools

Clio

Filevine

MyCase

Job description

100KCrossing is seeking an Office Administrator & Client Success Manager for a hybrid role with ownership over client experience and firm operations. You will lead plaintiff-recruitment campaigns, manage intake, and be the primary contact for clients throughout their cases.

The role also covers vendor management, payroll, and benefits administration, working directly with the Managing Partner. This position offers rapid exposure to firm leadership and a path toward broader operations leadership