Remote Operations Excellence & Restaurant Systems Manager

Tim Ho Wan Commissary; Irvine (CA); Remote; USD 120,000 - 160,000; Full time

Job summary

Tim Ho Wan Commissary oversees operations excellence and restaurant systems for North America. The role leads SOP development, governance, and toolkits while standardizing practices across locations and supporting openings and major initiatives.

Primary responsibilities include coordinating permitting, technology, and cross-functional rollout; driving process improvements and training across Operations, IT, Finance, HR, and Supply Chain. Remote role with travel.

Qualifications

• 5–8 years of multi-unit restaurant operations, operations excellence, or restaurant support experience.
• Experience developing SOPs, restaurant systems, and operational standards.
• Experience supporting new store openings and expansion projects.
• Experience managing restaurant technologies, POS, and operational systems.

Responsibilities

• Develop and maintain restaurant SOPs, standards, manuals, and operating tools.
• Standardize operating practices across all North America restaurants in alignment with Global standards.
• Maintain operational governance, document control, and compliance documentation.
• Develop implementation toolkits and operational playbooks.
• Lead operational readiness for new restaurant openings and major initiatives.
• Lead operational readiness for new restaurant openings and major initiatives.
• Coordinate permitting, licensing, and regulatory requirements.
• Manage store opening setup, checklists, and launch readiness.
• Coordinate POS, technology, equipment, packaging, and operating supplies.
• Partner with cross-functional teams to support openings, remodels, relocations, and restaurant upgrades.
• Develop scalable store opening processes to support growth.
• Lead operational excellence and continuous improvement initiatives.
• Manage cross-functional projects from planning through implementation.
• Support the rollout of new programs, products, and operational initiatives.
• Analyze operational performance and implement process improvements.
• Identify and promote best practices to improve execution and productivity.
• Partner with field leaders to support operational execution.
• Lead implementation of new systems, programs, and operational initiatives.
• Develop and deliver operational training programs.
• Coordinate cross-functional initiatives across Operations, Supply Chain, Marketing, HR, Finance, IT, and Commissary.
• Serve as the primary liaison with Global Operations.
• Support change management, communication, and best-practice adoption.

Skills

Restaurant operations

Operations excellence

Cross-functional leadership

Project management

SOP development

Education

Business Administration

Hospitality Management

Hotel & Restaurant Management

Operations Management

Industrial Engineering

Supply Chain Management

Information Systems

Tools

POS systems

Restaurant technology

Job description

Tim Ho Wan Commissary oversees operations excellence and restaurant systems for North America. The role leads SOP development, governance, and toolkits while standardizing practices across locations and supporting openings and major initiatives.

Primary responsibilities include coordinating permitting, technology, and cross-functional rollout; driving process improvements and training across Operations, IT, Finance, HR, and Supply Chain. Remote role with travel.