Remote Operations Director - Inside Sales & Appointments

Swooped; United States; Remote; USD 130,000 - 250,000; Full time

Job summary

Swooped is seeking an Operations Director to lead the day-to-day execution of its inside sales and appointment-setting team. The role centers on coaching, staffing, and process improvements to maximize contractor revenue.

You will own frontline metrics and drive scalable workflows across a remote United States team. As the leader, you will shape coverage plans, deliver targeted feedback from call reviews, and implement fixes for bottlenecks while maintaining a high-performance culture and clear

Qualifications

• Experience managing a team with direct accountability for performance metrics and team-level outcomes.
• Ability to analyze call recordings and diagnose actionable coaching improvements for representatives.
• Experience conducting candid, objective performance management conversations.
• Demonstrated capacity to identify operational slippage before it appears in reporting data.
• Strong organizational skills to maintain team structure independently.
• Comfort operating effectively in an ambiguous, fast-changing operational environment.

Responsibilities

• Manage day-to-day team operations, including staffing schedules, inbound lead coverage, attendance, and weekend rotations.
• Recruit, onboard, and train new representatives to achieve rapid productivity.
• Review live and recorded calls to deliver targeted, tactical coaching and performance feedback.
• Track and manage core performance metrics—including speed to lead, contact rate, booking rate, and show rate—and execute rapid interventions when figures decline.
• Address performance issues directly through transparent, constructive conversations.
• Develop and maintain comprehensive operational documentation to ensure consistency and eliminate single points of failure.
• Identify systemic workflow bottlenecks and implement structural fixes.

Skills

Team leadership

Coaching

Analytical skills

Organizational skills

Adaptability

Job description

Swooped is seeking an Operations Director to lead the day-to-day execution of its inside sales and appointment-setting team. The role centers on coaching, staffing, and process improvements to maximize contractor revenue.

You will own frontline metrics and drive scalable workflows across a remote United States team. As the leader, you will shape coverage plans, deliver targeted feedback from call reviews, and implement fixes for bottlenecks while maintaining a high-performance culture and clear