Remote Operations Director: Delivery & Process Excellence

DealHub Ltd.; Las Vegas (NV); Remote; USD 150,000 - 190,000; Full time

Job summary

Mzhubtech is seeking an experienced Business Operations Director to streamline planning, coordination, and delivery across dispersed teams. You will establish practical operating processes, accountability, and governance to help leadership prioritize resources.

This role blends strategic planning with hands-on execution, reviewing workflows, improving continuity, and deploying tools that reduce manual work while improving accuracy. Remote-first, full-time, based in Las Vegas area or US.

Qualifications

• Minimum 20 years of relevant professional experience in operations or business leadership.
• Proven ability to translate priorities into executable operating plans.
• Experience overseeing budgets and vendor performance.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication with senior leadership.

Responsibilities

• Translate business priorities into operating plans with defined owners and milestones.
• Review workflows to identify delays, duplication, and gaps in responsibilities.
• Establish project intake, prioritization, approvals, escalations, and handovers.
• Coordinate capacity planning with department leaders to balance commitments.
• Build operational reporting showing delivery performance, workload, and costs.
• Lead regular operating reviews with documented decisions and actions.
• Drive improvement initiatives from assessment through adoption and evaluation.
• Develop service standards reflecting customer expectations and delivery capabilities.
• Oversee vendor performance and renewal considerations.
• Support budgeting and monitor operating expenditure vs plans.
• Document critical processes to strengthen business continuity.
• Coach managers in planning, problem-solving, and cross-team communication.
• Introduce tools and automation to reduce manual work and improve accuracy.
• Assess results of changes and refine processes based on evidence.

Skills

Operational leadership

Business operations

Strategic planning

Budget management

Vendor management

Remote team leadership

Process improvement

Cross-functional collaboration

Job description

Mzhubtech is seeking an experienced Business Operations Director to streamline planning, coordination, and delivery across dispersed teams. You will establish practical operating processes, accountability, and governance to help leadership prioritize resources.

This role blends strategic planning with hands-on execution, reviewing workflows, improving continuity, and deploying tools that reduce manual work while improving accuracy. Remote-first, full-time, based in Las Vegas area or US.