Business Operations Director

Mzhubtech; Las Vegas (NV); Remote; USD 150,000 - 190,000; Full time

Job summary

Mzhubtech is seeking an experienced Business Operations Director to streamline planning, coordination, and delivery across dispersed teams. You will establish practical operating processes, accountability, and governance to help leadership prioritize resources.

This role blends strategic planning with hands-on execution, reviewing workflows, improving continuity, and deploying tools that reduce manual work while improving accuracy. Remote-first, full-time, based in Las Vegas area or US.

Qualifications

• Minimum 20 years of relevant professional experience in operations or business leadership.
• Proven ability to translate priorities into executable operating plans.
• Experience overseeing budgets and vendor performance.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication with senior leadership.

Responsibilities

• Translate business priorities into operating plans with defined owners and milestones.
• Review workflows to identify delays, duplication, and gaps in responsibilities.
• Establish project intake, prioritization, approvals, escalations, and handovers.
• Coordinate capacity planning with department leaders to balance commitments.
• Build operational reporting showing delivery performance, workload, and costs.
• Lead regular operating reviews with documented decisions and actions.
• Drive improvement initiatives from assessment through adoption and evaluation.
• Develop service standards reflecting customer expectations and delivery capabilities.
• Oversee vendor performance and renewal considerations.
• Support budgeting and monitor operating expenditure vs plans.
• Document critical processes to strengthen business continuity.
• Coach managers in planning, problem-solving, and cross-team communication.
• Introduce tools and automation to reduce manual work and improve accuracy.
• Assess results of changes and refine processes based on evidence.

Skills

Operational leadership

Business operations

Strategic planning

Budget management

Vendor management

Remote team leadership

Process improvement

Cross-functional collaboration

Job description

Business Operations Director

Mzhubtech

Location — Las Vegas, Nevada, United States

Work Arrangement — Remote | Full-time

Mzhubtech is seeking an experienced Business Operations Director to improve how teams plan, coordinate, and deliver their work. You will establish practical operating processes, strengthen accountability, and help leadership make informed decisions about priorities and resources.

This role combines operational planning with hands‑on execution. You will examine how work moves across departments, address recurring delays, and introduce improvements that support reliable delivery as business needs evolve.

Primary Responsibilities Include, but Are Not Limited To

• Translate business priorities into operating plans with defined owners, deadlines, resource requirements, and measures of success.
• Review workflows across departments to identify delays, duplicated effort, unclear responsibilities, and service gaps.
• Establish procedures for project intake, prioritization, approvals, escalation, and handovers between teams.
• Coordinate capacity planning with department leaders to balance ongoing commitments and new initiatives.
• Build operational reporting that gives leadership a clear view of delivery performance, workload, costs, and unresolved issues.
• Lead regular operating reviews, ensuring decisions are documented and agreed actions reach completion.
• Manage improvement initiatives from initial assessment through implementation, adoption, and evaluation.
• Develop service standards and internal performance measures that reflect customer expectations and delivery capabilities.
• Oversee vendor performance, working with internal owners to review service quality, contractual commitments, and renewal needs.
• Support budget preparation and monitor operating expenditure, investigating material differences against plans.
• Strengthen business continuity by documenting critical processes, dependencies, and escalation responsibilities.
• Coach managers in planning, problem‑solving, performance management, and effective communication across distributed teams.
• Introduce appropriate tools and automation where they can reduce manual work and improve accuracy.
• Assess the results of operational changes and refine processes based on evidence and team feedback.

Desired Skills and Experience

• A minimum of 20 years of relevant professional experience in business operations, operational management, service delivery, organizational improvement, or business leadership.
• Demonstrated success managing operations across multiple functions, with responsibility for people, processes, and performance.
• Experience building operating plans and translating broad objectives into achievable team commitments.
• A proven record of improving delivery quality, productivity, response times, or resource utilization.
• Strong analytical skills, including the ability to investigate performance issues and identify their underlying causes.
• Experience managing budgets, evaluating vendor performance, and coordinating resource decisions.
• The ability to design clear procedures and secure adoption across teams with different priorities.
• Strong judgment when resolving delivery conflicts, handling escalations, and assessing operational risks.
• Excellent written and verbal communication skills, with experience presenting recommendations to senior leadership.
• Confidence using business reporting, project management, and workflow tools to support decisions.
• Experience leading remote teams through clear expectations, accessible documentation, and consistent follow‑through.
• The ability to manage complex initiatives while maintaining reliable day‑to‑day operations.