Remote Operations Data Analyst — Build Self-Service Insights

Rocket Money; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Life Insurance

Long/Short Term Disability

Competitive Pay

401k Matching

Team Member Stock Purchasing Program (

Tuition Reimbursement

Unlimited PTO

Daily Lunch, Snacks & Coffee (in‑house

Job summary

Rocket Money is seeking a Data Analyst to deepen partnerships with Operations and Customer Support. You will shape measurement, lead investigations, and deliver actionable insights to improve member outcomes. The role emphasizes scalable, self‑service analytics and strong data storytelling.

Ideal candidates have 4+ years in data analytics, advanced SQL, and experience with Looker or similar BI tools. Fintech exposure is a plus; remote-friendly in the United States.

Qualifications

• 4+ years of experience in data analytics with a track record of working with operations teams to drive product improvements.
• Advanced SQL skills and experience with BI tools (Looker preferred).
• Experience with analytics tooling, dashboards, and self-service analytics.
• Fintech, banking, or finance experience is a plus.

Responsibilities

• Partner semi-embedded with operations and customer support to own end-to-end analytic work and deliver narratives grounded in data.
• Build trusted relationships with operations leadership and cross-functional partners; communicate tradeoffs and manage expectations.
• Lead high-impact ad hoc analyses and surface opportunities that influence customer outcomes.
• Create self-service analytics—dashboards, metric definitions, reusable queries/notebooks, and documentation.

Skills

Advanced SQL

Looker

Stakeholder management

Tools

Looker

Tableau

Databricks

PowerBI

Job description

Rocket Money is seeking a Data Analyst to deepen partnerships with Operations and Customer Support. You will shape measurement, lead investigations, and deliver actionable insights to improve member outcomes. The role emphasizes scalable, self‑service analytics and strong data storytelling.

Ideal candidates have 4+ years in data analytics, advanced SQL, and experience with Looker or similar BI tools. Fintech exposure is a plus; remote-friendly in the United States.