Remote Operations Coordinator

ZipRecruiter; Charleston (SC); Remote; USD 60,000 - 80,000; Full time

Job summary

Join the remote operations team at a leading BPO as an Operations Coordinator. In this role, you'll ensure smooth operations through collaboration and reporting. The position offers full-time hours at $18/hour and comprehensive benefits in a people-first culture.

Benefits

Comprehensive medical, dental, and vision benefits

Opportunity to gain hands-on BPO operations experience

Collaborative, people-first culture

Responsibilities

• Support BPO/call center operations with resource planning and reporting.
• Maintain operational reports to track KPI visibility.
• Assist with scheduling adjustments and compliance activities.
• Identify trends and execute initiatives for improvement.
• Contribute to documentation and process improvement projects.

Skills

Communication

Organization

Attention to Detail

Tools

Google Sheets

Excel

Job description

Job DescriptionJob Description

Join the Remote Operations Team at Ignition CX!

Now Hiring: Operations Coordinator (Remote | Call Center/BPO)

Are you passionate about operations in the fast-paced world of call centers or BPO environments? Ready to take the next step in your career with a company that values efficiency, accuracy, and continuous improvement? We’re excited to announce an opening for an Operations Coordinator on our remote operations team at Ignition CX!

What’s the Role About?

As an Operations Coordinator, you’ll play a critical role in the behind-the-scenes success of our contact center operations. You'll partner with frontline leaders, workforce teams, and performance managers to ensure smooth day-to-day execution of key processes across campaigns and clients.

Key Responsibilities

• Support BPO/call center operations by collaborating with stakeholders on resource planning, intraday reporting, and performance analytics.
• Maintain and distribute operational reports that drive visibility into KPIs like AHT, schedule adherence, and agent productivity.
• Assist with scheduling adjustments, agent tracking, and compliance/audit-related activities.
• Identify trends across campaigns and help execute initiatives that improve efficiency and quality outcomes.
• Contribute to documentation, SOP updates, and continuous process improvement projects.

What We Offer

• Full-time, remote position at $18/hour
• Comprehensive medical, dental, and vision benefits
• Opportunity to gain hands-on BPO operations experience
• A collaborative, people-first culture that values innovation and initiative

What We’re Looking For

• 2–3 years of experience in call center, workforce management, or BPO operations
• Strong communication, organization, and attention to detail
• Proficient in Google Sheets, shared drives, Excel
• Experience with sales leadership, real-time management (RTA), or WFM is a plus