Remote Behavioral Health Operations Associate

Willow Health; New York (NY); Remote; USD 50,000 - 65,000; Full time

Job summary

Willow Health is building a virtual crisis care program to provide personalized, recovery-oriented care for people experiencing behavioral health crises. We are seeking a Virtual Practice Operations Associate with strong knowledge of insurance eligibility and clinical operations to support clinic operations and drive service delivery improvements.

The role is fully remote from the United States, Monday to Friday 10:15 AM - 7:15 PM EST, and involves coordinating patient access, outreach, and

Qualifications

• At least 2 years of operations experience, preferably in a behavioral health setting.
• Comfort with digital clinic tools (EMR, telehealth, digital intake forms).
• Experience with customers/patients in a service role.
• Excellent organizational skills.
• Ability to follow onboarding processes including insurance checks.

Responsibilities

• Manage patient access operations including processing appointments, handling inbound calls and voicemails and processing patient inquiries.
• Coordinate patient outreach and engagement by managing multiple tracking systems for inquiries, record requests, scheduling and follow-up communications.
• Execute daily operational tasks including updating provider schedules and availability, processing overnight messages and managing electronic health record documentation.
• Facilitate communication across stakeholders by monitoring operational channels, relaying critical information to clinical staff, escalating issues as needed and promoting dialogue between teams and patients.
• Process financial transactions and insurance verification including co-pays and fees, routine insurance eligibility checks and explaining billing responsibilities to patients.
• Maintain quality assurance and data integrity by running and auditing operational reports, reviewing patient charts for accuracy and ensuring compliance with data management standards.
• Develop reports and support business continuity by analyzing operational data for leadership and identifying workflow optimization opportunities.

Skills

Operations experience

Start-up environment

Behavioral health knowledge

Customer service

Organizational skills

Insurance verification

Credentialing

Communication

Tools

Digital EMR

Telehealth platform

Digital intake forms

Job description

Willow Health is building a virtual crisis care program to provide personalized, recovery-oriented care for people experiencing behavioral health crises. We are seeking a Virtual Practice Operations Associate with strong knowledge of insurance eligibility and clinical operations to support clinic operations and drive service delivery improvements.

The role is fully remote from the United States, Monday to Friday 10:15 AM - 7:15 PM EST, and involves coordinating patient access, outreach, and