Operations Associate, Virtual Behavioral Health

Protocol; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Protocol Behavioral Health is hiring an Associate, Business Operations to support a virtual behavioral health clinic. You will manage referrals, scheduling, billing workflows, and frontline helpdesk support to keep the clinic running smoothly.

The role suits organized, proactive individuals who want to grow in a fast-moving healthcare startup and contribute to improved cancer care through integrated behavioral health.

Qualifications

• 0–2 years of experience in operations, administrative support, customer service, or healthcare-related roles.
• Located in (or willing to work) Eastern Time Zone.
• Strong organizational skills, attention to detail, and comfort juggling multiple tasks.
• A problem-solving orientation and ability to work in a fast-moving environment.
• Comfort with ambiguity and the scrappy nature of an early-stage company.
• Genuine interest in behavioral health and supporting patient care.
• Spanish-language proficiency is a plus.

Responsibilities

• Manage the administrative workflow of new patient referrals and build out accurate records.
• Field incoming patient calls, route requests to providers, coordinate scheduling changes.
• Serve as first line of support for the internal clinic helpdesk and escalate issues as needed.
• Support daily virtual clinic operations by maintaining schedules and updating systems.
• Assist with billing administration tasks and triage billing issues.
• Maintain data accuracy across EMRs and trackers, identifying process gaps.

Skills

Organizational skills

Attention to detail

Problem-solving

Spanish language (nice to have)

Job description

Protocol Behavioral Health is hiring an Associate, Business Operations to support a virtual behavioral health clinic. You will manage referrals, scheduling, billing workflows, and frontline helpdesk support to keep the clinic running smoothly.

The role suits organized, proactive individuals who want to grow in a fast-moving healthcare startup and contribute to improved cancer care through integrated behavioral health.