Remote Operational Excellence Lead

Recidiviz; New York (NY, MI); Hybrid; USD 135,000 - 155,000; Full time

Job summary

Recidiviz is seeking an Operational Excellence Lead to connect long-term strategy with execution, building the operating cadence, information flow, and forums that enable performance-versus-plan at every level. You will own the follow-through that keeps decisions and strategy connected across altitudes.

You will work with the CAO and leaders across Impact, Engineering, and data teams to drive data-driven resourcing, reporting, and continuous improvement in processes and performance metrics.

Qualifications

• Senior operator — likely from a product management, product operations or program management background.
• Strong analytical skills and genuine comfort with data: able to pull your own analysis from tools like Looker and build a credible, data-driven case.
• High emotional intelligence: able to work with senior, strong-willed leaders and get them to take ownership.
• Excellent synthesis and written communication: able to hold many concurrent threads, re-articulate strategy clearly, and drive high-quality, fast follow-up.
• A bias toward clarity and simplification — comfortable pushing to reduce the number of people involved in a decision or a meeting, not just adding structure.
• Comfortable constructively challenging partners and leaders — willing to stress-test thinking and push back, not just surface issues and let them sit.
• Steady under pressure; this role sits amid a lot of interpersonal complexity and needs someone with strong composure.
• Comfortable operating with significant seniority and scope from day one — this is intended as a senior hire, not an entry point into strategy work.
• Experience in government, public-sector, or B2G contexts, or with mission-driven and nonprofit organizations.
• Experience running OKR or performance-versus-plan processes at scale.

Responsibilities

• Own the connective layer between long-term vision and strategy, and functional leads' near-term execution.
• Run performance-versus-plan and OKR processes across the organization, define outcomes, metrics, and reporting cadence.
• Consolidate fragmented ownership and define explicit ownership, decisions, and escalation paths.
• Facilitate cross-functional reviews that ladder up into strategy with clear action items, owners, and dates.
• Communicate internally about impact metric progress through the Impact Monthly meeting and updates.
• Partner with Talent to create org-wide communications calendars and content.

Job description

Recidiviz is seeking an Operational Excellence Lead to connect long-term strategy with execution, building the operating cadence, information flow, and forums that enable performance-versus-plan at every level. You will own the follow-through that keeps decisions and strategy connected across altitudes.

You will work with the CAO and leaders across Impact, Engineering, and data teams to drive data-driven resourcing, reporting, and continuous improvement in processes and performance metrics.