Remote & Onsite Workforce Navigator (Career Coach)

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 30,000 - 42,000; Full time

Job summary

Goodwill Industries of the Inland Northwest is seeking a full-time staff member to deliver workforce development, training, job placement, and follow-up services at a WorkSource Center and in community settings. Position may require onsite and remote coaching, with background checks required.

The role emphasizes outreach, eligibility determination, service planning, data entry, and coordination with employers and program staff to support job seekers in achieving employment goals.

Qualifications

• One-year certificate from college or technical school; or three to six months related experience or training; or equivalent combination of education & experience.

Responsibilities

• Reach & invite customers to apply for services in quantity & quality that lead to enrollment goals.
• Conduct employer & participant outreach, recruitment, orientation & eligibility determination, initial assessment, & service plan development.
• Understand program performance measures & customize retention services to ensure ROI.
• Use satisfaction surveys to gather feedback during participation & at completion to evaluate service quality.
• Input registrations & enrollments, status changes, exits/terminations, & post-exit metrics in the operating system.
• Provide initial & comprehensive services, interviewing & assessing customers for work readiness & employability.
• Guide seekers into appropriate pathway services & facilitate handoffs to one-on-one services.
• Work to reduce wait times, connect job seekers to services quickly; track activity.
• Develop & maintain relationships with partners, employers, & fund sources to achieve outcomes.
• Attend community events to promote services & connect job seekers with opportunities.
• Conduct onsite career coaching at remote locations to expand service reach.
• Understand mental health diagnoses & recovery principles for peer support.

Education

One-year certificate from college or technical school; or three to six months related experience

Job description

Goodwill Industries of the Inland Northwest is seeking a full-time staff member to deliver workforce development, training, job placement, and follow-up services at a WorkSource Center and in community settings. Position may require onsite and remote coaching, with background checks required.

The role emphasizes outreach, eligibility determination, service planning, data entry, and coordination with employers and program staff to support job seekers in achieving employment goals.