Digital Sales Coordinator

Epcon Communities; Columbus (OH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Quarterly bonus program

Job summary

A leading homebuilding company is seeking an Online Sales Counselor to engage with clients through online inquiries, managing prospects via CRM systems. The successful candidate will educate prospects about communities and schedule appointments, requiring experience in sales and CRM systems. The role offers a competitive salary of $60,000 plus bonuses, with a hybrid work model involving some travel. Benefits include health insurance and 401(k).

Qualifications

• Proven success as an Online Sales Counselor, preferably in homebuilding.
• Experience with CRM systems and digital sales tools is essential.
• Strong understanding of sales processes and lead qualification required.

Responsibilities

• Respond to online inquiries and manage leads across CRM.
• Educate prospects on communities and schedule appointments.
• Monitor CRM for data integrity and troubleshoot issues.

Skills

Online Sales Counseling

CRM Systems

Customer Service

Microsoft Office

Lead Qualification

Education

Bachelor’s degree

Tools

CRM Software

Call Analytics Platforms

Job description

What You’ll Do

• Respond promptly to online inquiries and call-in leads via phone, text, and email
• Educate prospects on Epcon communities, floor plans, lifestyle offerings, promotions, and the appointment process
• Qualify prospects and schedule appointments with Sales Consultants
• Re-engage inactive prospects through outbound phone and email outreach
• Manage all leads, prospects, and buyers within Epcon’s CRM and sales systems
• Track and report conversion metrics to support sales performance
• Stay informed on market trends, competitors, and industry conditions

Digital & CRM Support

• Monitor CRM and call-tracking platforms to ensure data integrity
• Proactively troubleshoot system issues in partnership with IT and software vendors
• Coordinate with Marketing on campaigns, templates, and CRM updates
• Perform CRM maintenance and data clean-up as needed
• Enter and maintain MLS listings, including photos, pricing updates, and status changes

What We’re Looking For

Experience & Education

• Proven success as an Online Sales Counselor (homebuilding experience strongly preferred)
• Experience with CRM systems, digital sales tools, and call analytics platforms
• Bachelor’s degree preferred, but not required
• Strong understanding of structured sales processes and lead qualification
• High sense of urgency with consistent follow-up habits
• Customer-service driven with excellent phone presence
• Process-oriented, detail-focused, strong written and verbal communication skills
• Proficient in Microsoft Office (Excel & Word) and CRM systems
• Ability to manage multiple priorities independently
• Hybrid position with 10% travel (two in-person visits to each region annually, plus annual conferences)
• Regular schedule is Saturday through Wednesday; weekend availability required
• Sedentary work environment with extended computer and phone use
• Valid driver’s license required
• Ability to pass background check and drug screening
• $60,000 annual base salary + commission & bonus opportunities
• Eligible for quarterly bonus program tied to online sales performance
• Medical, dental, vision, and 401(k) benefits

Why Epcon?

At Epcon Communities, we build more than homes — we build lifestyles. Join a collaborative, growth-oriented team where your work directly impacts the customer experience from the very first click. Our mission is to build homes, neighborhoods, and lifestyles that provide one remarkable experience. We have delivered on that promise since 1986 by integrating smart, innovative designs with the most desirable of modern amenities. Today, more than 30,000 families and individuals call an Epcon community “home,” which makes Epcon one of the top lifestyle-rich home developers in the country year after year.

www.epconcommunities.com - www.epconcareers.com