Online Beauty Consultant (Fully Remote)

Parfums Christian Dior; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Parfums Christian Dior is seeking an online client advisor to provide personalized beauty guidance and e-commerce support via remote channels. You will uphold Dior's luxury brand values while assisting customers and driving online sales.

The role emphasizes CRM data collection, seamless client journeys, and precise record-keeping, with a preference for luxury cosmetics sales experience and familiarity with Salesforce.

Qualifications

• Strong communication and problem-solving skills.
• Digital proficiency with comfort using online tools.
• Experience in luxury/cosmetics sales preferred; Salesforce is a plus.

Responsibilities

• Handle client requests across remote channels, offering beauty advice and e-commerce support.
• embody Dior's brand values to deliver a personalized client experience.
• Support the client journey, drive sales conversion, and collect data for CRM.
• Resolve complaints and maintain accurate records of interactions.

Skills

Communication

Problem-solving

Digital proficiency

Tools

Salesforce

Job description

• You will handle client requests across remote channels, offering beauty advice and e-commerce support.
• You will embody Dior's brand values to deliver a personalized client experience.

Key Responsibilities:

• Support the client journey, drive sales conversion, and collect data for CRM.
• Resolve complaints and maintain accurate records of interactions.

Qualifications:

• Strong communication and problem-solving skills, with digital proficiency.
• Experience in luxury/cosmetics sales is preferred; Salesforce is a plus.

Parfums Christian Dior creates luxury perfumes, makeup, and skincare, embodying French elegance and innovation. As part of the LVMH Group, we cultivate a culture of excellence, creativity, and savoir-faire.