Remote Customer Care Specialist - Entry Level (Free Training)

Progressive Technology; United States; Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive weekly pay

100% remote

Free training and onboarding

Career growth opportunities

Supportive team culture

Performance bonuses

Job summary

Progressive Technology is seeking dedicated and customer-focused individuals to join our Remote Customer Care team as Customer Care Specialists. You will be the first point of contact for customers, providing prompt assistance via email, chat, and phone, with free training included.

This entry-level, 100% remote role offers flexible shifts and opportunities for growth. No prior experience is required; training is provided to help you learn our processes and quality standards quickly.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-service mindset with the ability to stay calm under pressure.
• Basic computer and typing proficiency.
• Ability to multitask, prioritize, and manage time effectively in a remote environment.
• High attention to detail and problem-solving ability.
• Reliable internet connection and a quiet workspace.
• Ability to learn new tools and systems quickly during training.

Responsibilities

• Respond to customer inquiries professionally through phone, email, and chat.
• Provide accurate information regarding products, services, and account details.
• Troubleshoot common issues and elevate complex cases when necessary.
• Document customer interactions clearly and accurately in the system.
• Maintain a high level of courtesy, empathy, and service quality at all times.
• Follow company procedures, guidelines, and quality standards.
• Collaborate with team members and supervisors to improve customer experience processes.
• Meet performance metrics including response time, customer satisfaction, and productivity.

Skills

Verbal communication

Written communication

Customer-service mindset

Multitasking

Remote work

Attention to detail

Tools

Basic computer skills

Job description

Progressive Technology is seeking dedicated and customer-focused individuals to join our Remote Customer Care team as Customer Care Specialists. You will be the first point of contact for customers, providing prompt assistance via email, chat, and phone, with free training included.

This entry-level, 100% remote role offers flexible shifts and opportunities for growth. No prior experience is required; training is provided to help you learn our processes and quality standards quickly.