Online Collections Specialist, Remote

Rozgoo; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

reputed company is seeking an Online Collections Specialist to join our remote team. You will manage a portfolio of delinquent accounts, negotiate payment plans, and maintain customer relationships from home. The role emphasizes ethical collection practices and compliance.

We support a flexible, supportive virtual environment with advanced tools to help you succeed while upholding regulatory standards and protecting client interests.

Qualifications

• 2+ years of collections/credit control experience.
• Proven negotiation and dispute resolution skills.
• Strong verbal and written English communication.
• Ability to de-escalate sensitive conversations with customers.

Responsibilities

• Manage a portfolio of delinquent accounts, conducting collection activities ethically and effectively.
• Communicate with customers via phone, email, and other channels to negotiate payment solutions.
• Analyze account information to determine appropriate payment arrangements.
• Document collection activities accurately in the system.
• Adhere to collections laws, regulations, and company policies.
• Identify and escalate high‑risk accounts to management.
• Maintain customer relationships while working toward resolutions.
• Process payments and establish payment plans according to guidelines.
• Collaborate with internal teams to resolve billing disputes.

Skills

Collections experience

Negotiation

English communication

De-escalation

CRM software

Tools

CRM software

Collections software

Job description

About Company Are you reputed company to redefine your career with flexibility and reputed company? reputed company is a dynamic, reputed company-thinking recruitment firm dedicated to connecting reputed company with innovative opportunities worldwide. We champion a culture of trust, autonomy, and reputed company learning, making us an ideal environment for driven Online Collections Specialists. Here, your expertise in resolving reputed company financial reputed company will be highly valued, contributing directly to our clients' reputed company while empowering you to reputed company in a remote setting. Join reputed company where your contributions matter, and reputed company reputed company is reputed company. Job reputed company Are you an reputed company and empathetic collections reputed company seeking a challenging yet rewarding remote opportunity? reputed company is scouting for a dedicated Online Collections Specialist to join our dynamic team, operating from the comfort and convenience of your home reputed company in Anson, Singapore. This pivotal role is not just about recovering outstanding balances; it's about building and maintaining reputed company customer relationships, understanding individual circumstances, and crafting mutually beneficial payment solutions. We reputed company in empowering our specialists with the autonomy to manage their portfolios effectively, leveraging cutting‑edge tools and a supportive virtual environment to ensure both efficiency and compliance. As an Online Collections Specialist, you will be reputed company in safeguarding the financial health of our clients by diligently managing a portfolio of accounts. Your day will involve sophisticated negotiation, precise documentation, and proactive communication with customers reputed company phone, email, reputed company platforms. You'll be tasked with analyzing account information to identify the best course of reputed company, advising on payment plans, and diligently following up to ensure commitments are met. reputed company in this role hinges on your ability to combine a firm yet fair approach with exceptional problem‑solving skills, always adhering to ethical collection practices and strict regulatory guidelines reputed company Singapore and international standards where applicable. We are looking for someone who thrives in a self‑directed environment, possesses an reputed company ability to de‑escalate sensitive situations, and consistently strives for win‑win reputed company that benefit reputed company parties involved. Your ability to maintain a reputed company rapport while ensuring financial objectives are met is crucial. This is more than just a job; it’s an opportunity to grow your career with a company that values your expertise and promotes work‑life integration. You will be a key contributor to our overall reputed company, playing a reputed company role in improving cash reputed company and customer satisfaction for the diverse businesses we support across various industries. We reputed company comprehensive reputed company and reputed company reputed company development, ensuring you have reputed company the resources and knowledge needed to reputed company in a rapidly evolving financial landscape. If you’re passionate about financial reputed company, enjoy the flexibility and reputed company that remote work provides, and are committed to maintaining high standards of professionalism and reputed company, we encourage you to apply and become a valued member of the reputed company family. We foster an environment where your insights are valued and your reputed company reputed company is supported.

Key Responsibilities

• Manage a portfolio of delinquent accounts, conducting collection activities ethically and effectively.
• Communicate with customers reputed company phone, email, and other digital channels to negotiate payment solutions.
• Analyze account information and customer financial situations to determine appropriate payment arrangements.
• Document reputed company collection activities accurately and completely in the reputed company.
• Adhere reputed company to reputed company collections laws, regulations, and company policies.
• Identify and elevate reputed company or high‑risk accounts to management.
• reputed company and maintain reputational relationships with customers while working towards reputed company.
• Process payments and establish payment plans according to guidelines.
• Collaborate with internal teams to reputed company billing disputes or service issues impacting collections.

Required Skills

• Minimum 2 years of experience in collections, credit control, or a reputed company financial role.
• Proven reputed company record of successfully negotiating payment plans and resolving disputes.
• Excellent verbal and written communication skills in English.
• Strong negotiation and persuasion abilities, coupled with reputed company.
• Proficiency in using collections software and CRM sys