Remote Oncology Care Navigator

CVS Health Corporation; Columbus (OH); Remote; USD 25,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is hiring an Oncology Companion for a 100% remote nationwide role. You will serve as the primary contact for cancer patients and caregivers, guiding them through treatment, benefits, and barriers to care.

You will collaborate with clinicians, care managers, pharmacists, and behavioral health specialists to ensure a seamless care journey from diagnosis through treatment and beyond. Strong empathy and healthcare experience are required.

Qualifications

• 5+ years of overall professional experience.
• 3+ years in care coordination, healthcare customer service, health coaching, oncology support or related roles.
• 2+ years working with oncology patients.
• Strong communication, relationship-building, and interpersonal skills.
• Demonstrated care coordination and problem‑solving abilities.
• Experience in healthcare, payer, provider, or community environments.

Responsibilities

• Serve as the primary point of contact for members and caregivers throughout their cancer journey.
• Build trusted relationships through proactive outreach, support, and engagement.
• Help members navigate healthcare services, benefits, claims, and available resources.
• Identify and address barriers to care, including transportation, financial, social, and access-related challenges.
• Coordinate referrals, intake activities, and member routing to appropriate clinical and support resources.
• Educate members on non-clinical aspects of their care and available programs.
• Support informed decision‑making by helping members understand available services and resources.
• Collaborate closely with oncology clinicians, care managers, pharmacists, behavioral health specialists, and other team members.
• Respond to member inquiries via phone, email, web-based channels, and other communication methods.
• Advocate for members and ensure a positive, personalized healthcare experience

Skills

Care coordination

Customer service

Oncology support

Health coaching

Healthcare experience

Communication skills

Empathy

Oncology patients

Education

High school diploma

Job description

CVS Health Corporation is hiring an Oncology Companion for a 100% remote nationwide role. You will serve as the primary contact for cancer patients and caregivers, guiding them through treatment, benefits, and barriers to care.

You will collaborate with clinicians, care managers, pharmacists, and behavioral health specialists to ensure a seamless care journey from diagnosis through treatment and beyond. Strong empathy and healthcare experience are required.