Remote Oncology Care Navigator

CVS Health Corporation; United States; A distancia; USD 53.010.000 - 101.120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Bonus eligibility

Fully remote position

Descripción de la vacante

CVS Health Corporation is hiring an Oncology Companion for a fully remote role across the contiguous U.S. You will serve as the primary contact for cancer patients and caregivers, guiding them through treatment, benefits, and resources with a compassionate, concierge-style approach.

You will collaborate with physicians, nurses, pharmacists, and other specialists to ensure personalized, seamless care from diagnosis through treatment and beyond, while addressing barriers and supporting informed

Formación

• 5+ years of overall professional experience.
• 3+ years in patient advocacy, healthcare navigation, care coordination, customer service within healthcare, health coaching, oncology support services, or related roles.
• 2+ years of experience working with oncology patients.
• Strong communication, relationship-building, and interpersonal skills.
• Demonstrated care coordination and problem-solving abilities.
• Experience in healthcare, payer, provider, or community environments.

Responsabilidades

• Serve as the primary point of contact for members and caregivers throughout their cancer journey.
• Build trusted relationships through proactive outreach, support, and engagement.
• Help members navigate healthcare services, benefits, claims, and available resources.
• Identify and address barriers to care, including transportation, financial, social, and access-related challenges.
• Coordinate referrals, intake activities, and routing to clinical and support resources.
• Educate members on non-clinical aspects of their care and available programs.
• Support informed decision-making by helping members understand available services and resources.
• Collaborate closely with oncology clinicians, care managers, pharmacists, behavioral health specialists, and other team members.
• Respond to member inquiries via phone, email, web, and other channels.

Conocimientos

Patient advocacy

Healthcare navigation

Care coordination

Customer service

Health coaching

Oncology support

Healthcare roles

Educación

High School Diploma

Descripción del empleo

CVS Health Corporation is hiring an Oncology Companion for a fully remote role across the contiguous U.S. You will serve as the primary contact for cancer patients and caregivers, guiding them through treatment, benefits, and resources with a compassionate, concierge-style approach.

You will collaborate with physicians, nurses, pharmacists, and other specialists to ensure personalized, seamless care from diagnosis through treatment and beyond, while addressing barriers and supporting informed