Oncology Companion

CVS Health Corporation; Columbus (OH); Remote; USD 25,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is hiring an Oncology Companion for a 100% remote nationwide role. You will serve as the primary contact for cancer patients and caregivers, guiding them through treatment, benefits, and barriers to care.

You will collaborate with clinicians, care managers, pharmacists, and behavioral health specialists to ensure a seamless care journey from diagnosis through treatment and beyond. Strong empathy and healthcare experience are required.

Qualifications

• 5+ years of overall professional experience.
• 3+ years in care coordination, healthcare customer service, health coaching, oncology support or related roles.
• 2+ years working with oncology patients.
• Strong communication, relationship-building, and interpersonal skills.
• Demonstrated care coordination and problem‑solving abilities.
• Experience in healthcare, payer, provider, or community environments.

Responsibilities

• Serve as the primary point of contact for members and caregivers throughout their cancer journey.
• Build trusted relationships through proactive outreach, support, and engagement.
• Help members navigate healthcare services, benefits, claims, and available resources.
• Identify and address barriers to care, including transportation, financial, social, and access-related challenges.
• Coordinate referrals, intake activities, and member routing to appropriate clinical and support resources.
• Educate members on non-clinical aspects of their care and available programs.
• Support informed decision‑making by helping members understand available services and resources.
• Collaborate closely with oncology clinicians, care managers, pharmacists, behavioral health specialists, and other team members.
• Respond to member inquiries via phone, email, web-based channels, and other communication methods.
• Advocate for members and ensure a positive, personalized healthcare experience

Skills

Care coordination

Customer service

Oncology support

Health coaching

Healthcare experience

Communication skills

Empathy

Oncology patients

Education

High school diploma

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

100% Remote | Anywhere in the Contiguous U.S. | Oncology Care Model

Are you passionate about supporting cancer patients and their families through some of life's most challenging moments? Join our innovative Oncology Care Model team as an Oncology Companion, serving as a trusted guide, advocate, and single point of contact throughout a member's cancer journey.

About The Role

The Oncology Companion provides a concierge-style experience for members receiving oncology care. Acting as the primary point of contact, you'll build meaningful relationships with members and caregivers while helping them navigate treatment, benefits, healthcare resources, and barriers to care.

Working closely with an interdisciplinary team that includes physicians, nurse practitioners, nurses, pharmacists, and behavioral health specialists, you'll help ensure members receive personalized support and a seamless care experience from diagnosis through treatment and beyond.

What You'll Do

• Serve as the primary point of contact for members and caregivers throughout their cancer journey
• Build trusted relationships through proactive outreach, support, and engagement
• Help members navigate healthcare services, benefits, claims, and available resources
• Identify and address barriers to care, including transportation, financial, social, and access-related challenges
• Coordinate referrals, intake activities, and member routing to appropriate clinical and support resources
• Educate members on non-clinical aspects of their care and available programs
• Support informed decision‑making by helping members understand available services and resources
• Collaborate closely with oncology clinicians, care managers, pharmacists, behavioral health specialists, and other team members
• Respond to member inquiries via phone, email, web-based channels, and other communication methods
• Advocate for members and ensure a positive, personalized healthcare experience

What You Bring - Required

• 5+ years of overall professional experience
• 3+ years of experience in one or more of the following:
• Care coordination
• Customer service within healthcare
• Health coaching
• Oncology support services
• Related healthcare roles
• 2+ years of experience working with oncology patients
• Strong communication, relationship-building, and interpersonal skills
• Demonstrated care coordination and problem‑solving abilities
• Ability to support individuals facing complex health challenges with empathy and professionalism
• Experience working within healthcare, payer, provider, or community-based environments

Preferred Qualifications

• Certified Patient Navigator (CPN) or similar certification
• Experience supporting members with complex or chronic conditions
• Knowledge of oncology treatment pathways and supportive care resources
• Experience working with multidisciplinary healthcare teams

Education

• High School Diploma or equivalent experience required

Why Join Us?

• Fully remote position with nationwide hiring across the contiguous U.S.
• Opportunity to be part of a newly launched Oncology Care Model
• Serve as a trusted advocate for members during a critical time in their lives
• Work alongside a multidisciplinary team of oncology experts
• Make a meaningful impact on member experience, treatment adherence, and health outcomes
• Build lasting relationships with members and caregivers through high-touch, personalized support

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/24/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.