Remote Oncology Care Coordinator

US Oncology Inc.; Dallas (TX); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) with company match

Wellness program

Tuition Reimbursement

Employee Assistance program

Retail discounts

Job summary

The US Oncology Network is seeking a Contact Center Care Coordinator for the Dallas region. This remote role requires residing in Texas and may require onsite training. You will coordinate patient care, answer inquiries, and support providers to ensure high-quality service.

Ideal candidates have call center experience, strong communication skills, and familiarity with healthcare terminology. A competitive benefits package and ongoing training are provided.

Qualifications

• High school diploma or equivalent.
• Two years experience in a call center-related role.
• Proven work experience in a customer service role.
• Familiarity with healthcare terminology preferred.

Responsibilities

• Ensure a positive patient experience and satisfaction.
• Respond to inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints promptly and effectively.
• Document interactions and follow up as needed.
• Meet or exceed service level metrics for quality and productivity.
• Stay updated on promotions and product information.
• Collaborate with team members to deliver excellent service.
• Perform other duties as assigned by leadership.

Skills

Customer service

Call center

Communication skills

CRM software

Education

High school diploma

Tools

EMR familiarity

Microsoft Office

Job description

The US Oncology Network is seeking a Contact Center Care Coordinator for the Dallas region. This remote role requires residing in Texas and may require onsite training. You will coordinate patient care, answer inquiries, and support providers to ensure high-quality service.

Ideal candidates have call center experience, strong communication skills, and familiarity with healthcare terminology. A competitive benefits package and ongoing training are provided.