Remote Onboarding Team Lead for IT & Cybersecurity

Network Coverage, LLC.; Northern (KY); Hybrid; USD 99,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Training & development

Collaborative culture

Job summary

NetCov is seeking an Onboarding Team Manager to lead a remote, full‑time team focused on onboarding new clients to our managed services platform. You will coordinate cross‑functional efforts, drive standardized processes, and ensure timely, within‑scope project delivery.

The ideal candidate has 7+ years in IT infrastructure management, strong Microsoft 365 and cloud experience, and a track record in cloud migrations.

Qualifications

• 7+ years of IT infrastructure management experience, including a leadership role.
• Strong knowledge of on-premises infrastructure, Microsoft 365, cloud platforms, and operating systems.
• Proven track record managing cloud migration projects.
• Excellent understanding of IT service management principles and best practices.
• Solid project management skills with ITIL/Agile experience.
• Excellent communication and client relationship management skills.
• Relevant certifications (e.g., MCSE, AWS, Azure) are a plus.

Responsibilities

• Develop and implement standardized onboarding processes and best practices.
• Coordinate cross-functional teams to ensure efficient client onboarding.
• Continuously improve onboarding procedures based on feedback and metrics.
• Ensure onboarding projects are completed on time and within scope.
• Lead, mentor, and develop onboarding specialists.
• Manage performance evaluations and provide feedback.
• Address escalations and build strong client relationships during onboarding.
• Oversee project timelines, resource allocation, and risk mitigation.

Skills

IT infra mgmt

Microsoft 365

Cloud platforms

ITIL/Agile

Client mgmt

MCSE/AWS/Azure

Tools

ITIL

Agile

Job description

NetCov is seeking an Onboarding Team Manager to lead a remote, full‑time team focused on onboarding new clients to our managed services platform. You will coordinate cross‑functional efforts, drive standardized processes, and ensure timely, within‑scope project delivery.

The ideal candidate has 7+ years in IT infrastructure management, strong Microsoft 365 and cloud experience, and a track record in cloud migrations.