Remote Onboarding Specialist – Patient Care & Education

ExactCare Pharmacy; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Flexible spending accounts

Company-paid life insurance

Short-term disability

401(k)

Job summary

AnewHealth is seeking an Onboarding Specialist to grow ExactCare’s patient base across the United States via phone-based medication assessments and enrollment. You will educate patients on medication management solutions and act as a liaison between the patient and ExactCare pharmacy teams.

The role emphasizes outstanding customer service, accurate data entry, and adherence to company values while coordinating with care teams to ensure seamless onboarding.

Qualifications

• 1+ year of pharmacy customer service experience.
• Certified Pharmacy Technician preferred.
• Excellent problem-solving ability.
• Energetic and compassionate phone skills.
• Highly motivational and possesses persuasion skills.
• Excellent communication skills; oral, written, facilitation and presentation.

Responsibilities

• Conduct a health and medication review with patients, collecting key health information.
• Enter patient prescription data accurately to ensure correct medications.
• Meet key performance metrics as defined by management.
• Educate patients, facilities and institutions about ExactCare services.
• Manage the patient assessment process to grow business and maintain referrals.
• Call on prospective patients daily to schedule telephonic reviews and follow-up.

Skills

Problem solving

Phone communication

Persuasion

Team oriented

Detail oriented

Multitasking

Communication skills

MS Office proficiency

Customer focus

Education

Associate’s degree or equivalent

Tools

MS Office Suite

Job description

AnewHealth is seeking an Onboarding Specialist to grow ExactCare’s patient base across the United States via phone-based medication assessments and enrollment. You will educate patients on medication management solutions and act as a liaison between the patient and ExactCare pharmacy teams.

The role emphasizes outstanding customer service, accurate data entry, and adherence to company values while coordinating with care teams to ensure seamless onboarding.