Remote Onboarding Specialist – Healthcare

Humana, Inc.; Montpelier (VT); Remote; USD 48,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking an Onboarding Representative to support preboarding and onboarding for UM Medical Directors and hiring leaders. You will coordinate activities, communicate requirements, and ensure timely completion of onboarding tasks.

This remote role requires advanced knowledge of onboarding systems, exceptional customer service, and the ability to prioritize work within established timelines. You will build relationships with stakeholders and drive process improvements while upholding

Qualifications

• 3+ years onboarding, provider relations, HR operations, or healthcare operations.
• Experience collaborating with Medical Directors or other clinical professionals.
• Advanced knowledge of onboarding systems and procedures.
• Ability to prioritize multiple assignments within established timelines.
• Exceptional customer service and professional communication.
• Strong attention to detail and organization.

Responsibilities

• Build and maintain positive working relationships with new UM Medical Directors and hiring leaders, serving as a primary contact throughout the preboarding and onboarding process.
• Communicate proactively and professionally through email, phone, and virtual platforms to provide information, clarify requirements, and support a positive onboarding experience.
• Coordinate and monitor advanced and moderately complex onboarding activities to support timely and accurate completion of required tasks.
• Resolve onboarding questions and issues within the scope of the role and elevate exceptions or matters requiring additional guidance.
• Maintain accurate, complete, and current documentation for onboarding activities and requirements.
• Prepare and distribute welcome communications, Day 1 information, onboarding schedules, and related materials with accuracy and timeliness.
• Submit and monitor access profile requests, equipment needs, and other onboarding requirements, following up with stakeholders as needed.
• Coordinate with internal stakeholders and partner teams to support established onboarding workflows, timelines, quality standards, and service expectations.

Skills

Customer service

Interpersonal communication

Attention to detail

Time management

Prioritization

Problem solving

Microsoft Office

Education

Associate's or bachelor's degree in healthcare administration, business, human resources, or related field

Tools

Microsoft Office Suite

Job description

Humana, Inc. is seeking an Onboarding Representative to support preboarding and onboarding for UM Medical Directors and hiring leaders. You will coordinate activities, communicate requirements, and ensure timely completion of onboarding tasks.

This remote role requires advanced knowledge of onboarding systems, exceptional customer service, and the ability to prioritize work within established timelines. You will build relationships with stakeholders and drive process improvements while upholding