Healthcare Onboarding Specialist (Remote)

Humana, Inc.; Helena (MT); Remote; USD 48.000 - 66.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Zusammenfassung

Humana, Inc. is seeking an Onboarding Representative to support preboarding and onboarding for UM Medical Directors and hiring leaders. You will be the primary contact, coordinating activities, communicating requirements, and ensuring timely completion of onboarding tasks.

This remote role requires strong customer service, attention to detail, and the ability to prioritize across multiple cases. You will collaborate with internal teams to follow established workflows and uphold quality standards.

Qualifikationen

• High school diploma or equivalent required.
• 3+ years in onboarding, provider relations, HR operations, or healthcare operations with clinical interaction.
• Advanced knowledge of onboarding systems and procedures.
• Experience prioritizing multiple assignments within timelines.
• Strong customer service, relationship-building, and communication skills.
• Detail-oriented with time management and organizational skills.
• Ability to navigate cross-functional processes with stakeholders.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams).
• Ability to learn HR, onboarding, and workflow systems quickly.
• Flexibility to adjust hours for physician onboarding schedules.

Aufgaben

• Build and maintain relationships with new Medical Directors and hiring leaders.
• Communicate proactively via email, phone, and virtual platforms.
• Coordinate and monitor onboarding activities for timely completion.
• Resolve onboarding questions and escalate as needed.
• Maintain accurate onboarding documentation.
• Prepare and distribute welcome communications and schedules.
• Submit and monitor access/profile requests and equipment needs.
• Coordinate onboarding workflows with internal stakeholders.
• Prioritize and manage work within timelines across cases.
• Apply advanced knowledge of onboarding systems to tasks.
• Identify improvements to onboarding processes and templates.
• Support implementation of onboarding tools and system enhancements.
• Provide guidance or training on onboarding processes as needed.
• Ensure compliance with organizational policies and procedures.

Kenntnisse

Customer service

Communication skills

Attention to detail

Time management

Organizational skills

Cross-functional

HR systems

Task prioritization

Flexibility

Microsoft Office

Ausbildung

High school diploma

Associate's or Bachelor's degree

Tools

Microsoft Office

HRIS

Onboarding systems

Jobbeschreibung

Humana, Inc. is seeking an Onboarding Representative to support preboarding and onboarding for UM Medical Directors and hiring leaders. You will be the primary contact, coordinating activities, communicating requirements, and ensuring timely completion of onboarding tasks.

This remote role requires strong customer service, attention to detail, and the ability to prioritize across multiple cases. You will collaborate with internal teams to follow established workflows and uphold quality standards.