Remote Onboarding Specialist for Service Pros

Housecall Pro; Denver (CO); Hybrid; MXN 433,000 - 485,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

Culture of innovation

Job summary

Housecall Pro is seeking an Onboarding Specialist to ensure a seamless and positive onboarding experience for our Pros as they join the platform. You will coordinate and guide early adoption, answer questions, and collaborate with Sales, Support, and Engineering to maximize value for home service professionals.

The role requires 1–3+ years in customer success or related field, a Bachelor's degree, and strong English; you will work Monday–Friday 11am–8pm PST.

Qualifications

• 1–3+ years in full-time customer success, implementation or sales.
• Bachelor's degree or equivalent experience in a related field.
• Proven success in developing relationships with new customers and exceeding metrics.
• Ability to work the scheduled shifts: Mon-Fri 11am-8pm PST.
• Advanced English proficiency.

Responsibilities

• Own relationship during initial onboarding phase for new Pros including account activation and transition.
• Serve as the primary resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding.
• Reinforce and resell the value of Housecall Pro, building confidence and driving early product adoption.
• Communicate client information, trends, and feedback across Sales, Marketing, Engineering, and Tech Support.
• Collaborate with Account Managers to mitigate risk, drive retention, and support long-term growth.
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery.
• Troubleshoot technical issues with deep product knowledge and proactive problem solving.

Skills

Customer success

Relationship building

English proficiency

Adaptability

Education

Bachelor's degree or equivalent

Job description

Housecall Pro is seeking an Onboarding Specialist to ensure a seamless and positive onboarding experience for our Pros as they join the platform. You will coordinate and guide early adoption, answer questions, and collaborate with Sales, Support, and Engineering to maximize value for home service professionals.

The role requires 1–3+ years in customer success or related field, a Bachelor's degree, and strong English; you will work Monday–Friday 11am–8pm PST.